Customer Service Administrator
2 months ago
**Customer Service Administrator**
**Huddersfield**
**£23,000**
Responsibilities of the Customer Service Administrator:
- Maintain accurate and up-to-date customer records and interactions within the CRM system
- Process orders, returns, and exchanges in a timely manner, ensuring accuracy and adherence to company policies
- Collaborate with various departments, including sales, logistics, and finance, to resolve customer issues and provide comprehensive solutions
- Assist in managing customer accounts, including account setup, updates, and account maintenance
- Monitor order fulfilment and shipment tracking, providing customers with relevant information and updates
- Identify and escalate complex customer issues to appropriate team members while maintaining ownership of the customer relationship
Requirements of the Customer Service Administrator:
- Excellent customer service skills/experience, preferably in a fast-paced environment
- Exceptional communication skills, both written and verbal
- Strong problem-solving and critical-thinking skills
- Ability to multitask and prioritise workload
- Proficiency in Microsoft Office
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