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Customer Solutions Team Administrator

4 months ago

Bristol, United Kingdom Motability Operations Ltd Full time

**About The Role**: Motability Operations are currently recruiting for a Customer Solutions Administrator to join our team in Bristol on a full-time, permanent basis. In this role, you will be responsible for supporting a busy Customer Solutions department in reviewing incoming work, undertaking queries and administrative work as well as overseeing the allocation of cases received into the department and ensuring a fair and consistent level of work across the team.
**About You**:

- Ability to manage own time and workloads with mínimal supervision
- Ability to always remain calm especially under pressure
- Takes ownership, accepts responsibility, delivers results and manages expectations
- Ability to work both independently and as part of a team
- Inspires trust and fosters strong relationships with both internal customers and external partners
- Confident communicator

**Minimum criteria**:

- Exceptional verbal and written communication skills
- Experience of managing high volumes of work in a customer focused environment, meeting KPI’s and targets
- Ability to manage your own time whilst managing a variety of tasks and prioritising
- A genuine interest in providing excellent Customer Service
- Relationship building with other areas of a business or with business partners
- Strong attention to detail

**About The Company**:
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do, and our people demonstrate these values:

- Empowerment
- Empathy
- Inclusion
- Forward thinking
- Excellence

As a Motability Operations team member, the benefits you can expect are:

- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 28 days annual leave with option to purchase and sell days
- 1 day for volunteering
- Funded Private Medical Insurance cover
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
- Funded health screening for over 50s
- Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
- Employee Discount Scheme with an app to save on the go
- Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
- Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility