Customer Service Administrator

1 month ago


Leamington Spa, United Kingdom Adecco Full time

**Amazing opportunity for a Customer Service Administrator to join a logistics company based in Leamington Spa.**

**Permanent position**

**Mon-Fri**

**8:00-5:00**

**Office based**

**£22-£25K Depending on experience**

**Day to Day Responsibilities**:

- Answer the work phone (desk and/or mobile).
- Liaise with the clients and different departments.
- Fill in / update incident tracker (including claims) and transport tracker
- Report any issues and/or challenges to your manager (this could be from equipment to personal).
- Assist with SOP and working structure.
- Engage on Continuous Improvement and provide feedback (positive/negative).
- Assist with stock check
- Cover for colleague absence.
- (Assist capturing data for invoicing, performance, etc)

**CLIENT Responsibility**:

- If required, attend to meetings and report back if your manager was not In attendance.
- Understand and **follow client specifications** (instructions must be provided in writing).
- Record time spent on **ad-hoc requirements**, so this can be invoiced accordingly.
- Report of **returns** received on the day or previous day.
- Check orders in "**back order**" status and find out why they are in that status, then report accordingly.
- Monitor **stock transfer** orders and report internally.
- Check **Zendesk** and resolve queries / tickets in a timely manner, escalate internally if required.
- Create and/or cancel **Pallet network**:

- ** Support the operation** to get the orders picked & despatched as per customer instructions (this might be creating labels, sending S/N, printing packing lists, etc).
- ** Follow up** (chase) open queries (e.g., SKU recount, awaiting response from warehouse, etc).
- Assist to resolve **courier issues**.
- Request dedicated vehicle **quotes**.
- Raise **claims** to transport/couriers when required.

**Benefits**

**20 Days Holiday + Bank Holidays**

**Onsite Parking**

**5 Company Sick days after probation**

**Pension**

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Oli Flynn



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