Full Time Customer Services Assistant

4 weeks ago


Leamington Spa, United Kingdom Warwickshire County Council Full time

location_on
- Leamington Spa

26/02/2024
- Full Time Customer Services Assistant - Leamington/Lillington Library

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

**Salary**

£23,500- £23,893 per annum

**Contractual hours**

37

**Basis**

Full time

**Region**

Leamington Spa

**Package**

Full time, Permanent

**Job category/type**

Administration / Clerical / Secretarial - inc PA, Customer Service, Libraries

**Date posted**

31/01/2024

**Job reference**

RA0005732

Job description

**Customer Services Assistant - Leamington/Lillington Library**

**Working pattern**:

- Week 1: Monday 9:00 - 6:00, Tuesday 9:00 - 6:00, Wednesday 9:00 - 5:00, Thursday 9:00 - 5:00, Friday Lillington 9:00 - 5:30
- Week 2: Monday 9:00 - 6:00, Tuesday 9:00 - 6:00, Thursday 9:00 - 5:00, Friday Lillington 9:00 - 5:30, Saturday 9:30 - 4:30
- Sundays as required. Enhanced rates of pay for Sunday working, plus time of in lieu.
- Working in Leamington Library, this role is the first point of contact for all users. The post-holder will be an integral part of the team, ensuring a positive experience for customers of all ages.
- You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories. You should also be able to share enthusiasm and knowledge of books and reading with all ages.
- ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.
- For further information please see the Job Description and Person Specification below;

Customer Services Assistant

**Working for Warwickshire -**
**_This is the difference you make_**
- Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19%, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

**Additional Information**
- The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
- Closing date:
**26**
**th**
**of February 2024**
- Full Time Customer Services Assistant - Leamington/Lillington Library



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