Customer Service Assistant

2 weeks ago


Leamington Spa, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

A superb opportunity to join a delightful team due to an employee being promoted.This position may suit someone from a retail or hospitality background with great communication skills, who is looking to work in a commercial / office environment.

The company provide excellent training and are extremely supportive.Company perks and benefits are also very good.

**Key Responsibilities - Customer Service:
1
- Provide Customer service support for all Customers; this includes the following:

- Answering inbound telephone queries, analysing and resolving problems as efficiently as possible
- Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service to maintain uptime of the machines.
- Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised.
- Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising customers
- Ensuring customers are kept informed at every stage and concerns are appropriately addressed and resolved.
- Undertake additional training as required to develop and maintain knowledge expected of the role.
- Effectively maintain, monitor and report relevant statistics as provided by Management team.
- Attend team meetings as and when required and provide feedback useful for building the team and maintaining strong relationships.

Use internal systems to investigate and record actions, responding to tickets within 2 working days.

- Undertake allocated admin tasks when briefed in the given time frames.
- Meet all targets and objectives set for our Sales & Customer Support Agents.
- Promote our excellent Service Plans to our customers to give them long term cover and solutions**

**Skill Requirements
**Essential**
- Customer Service Experience
- Outstanding communication skills
- Willingness to learn
- Ability to diagnose and troubleshoot issues
- Ability to listen, empathise and confidently respond to our customers.
- We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.

**Desirable**

An interest in Photography and/or printing

INDG



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