Client Services Assistant

2 months ago

Leamington Spa, United Kingdom Wright Hassall LLP Full time

Wright Hassall LLP

Full time

Permanent
- The purpose of the role is to provide support services to the Debt Recovery department both verbally and in writing then communicating where necessary with our clients. The role is a core function within our Debt Recovery Team, providing client care proactively considering; emphasis placed on provision of service excellence and value to our clients, ensuring work is right first time, every time.Key Responsibilities:
- Efficient and reliable administrative support
- Invoicing Clients
- Producing and delivering Client MI
- Assisting with new client set up
- Responding to client queries
- Liaising with internal departments to include the collections, litigation, IT and finance
- Liaising with third party suppliers where applicable
- Investigating complex queries through to resolution
- Reviewing and actioning exception reports
- Assisting with account queries
- Performing daily tasks and operational procedures
- General administrative tasks
- Monitor reports and updates are sent to clients in line with SLA’s
- Accountable for using sound judgement and taking decisions within established procedures
- Accountable for adhering to all internal policies and procedures plus internal and external controls such as FCA, CPR, SRA and DPA
- Responsible for accurately maintaining company systems so that any information given, actions taken relating to any customer enquiry are logged and followed up within agreed SLA’s

**Technical Capability**
- Previous administration experience.
- Experience of liaising with clients on the telephone.
- Experienced user of Excel and Microsoft Office.
- Ability to work to strict targets and SLAs.
- Experience of investigating queries.

**People Focused**
- Works closely with colleagues across the department and wider firm.
- Demonstrates equality towards all colleagues and endorses diversity.
- Ability to build effective relationships with clients and colleagues.

**Client Centric**
- Ensures that the client is at the heart of all activities which generates a valued service outcome in a timely and cost-effective manner.
- Accuracy and attention to detail.
- Able to observe and maintain confidentiality.
- Smart and professional business dress and appearance.

**Results Orientated**
- Continually assesses own performance and takes decisive action to maximise results.
- Effective organisation and time management skills, with the ability to multi-task and prioritise workload.
- Self-starter, proactive, flexible and forward thinking.
- Motivated with a ‘can do’ attitude.

**Teamwork**
- Actively supports an environment where individuals are encouraged to work collaboratively and evidences respect for the contributions made by all team members.
- Team building: adopting and championing a cooperative, supportive and collaborative delivery-focused environment, including the ability to support other team members with their duties at busy times.

**Communications**
- Communicates in a timely and effective manner at all levels, keeping stakeholders fully informed.

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant**
- The purpose of the role is to provide support services to the Debt Recovery department both verbally and in writing then communicating where necessary with our clients. The role is a core function within our Debt Recovery Team, providing client care proactively considering; emphasis placed on provision of service excellence and value to our clients, ensuring work is right first time, every time.**Salary**
£20,250

**Hours**
36.25

**Benefits

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