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Patient Access Administrator

4 months ago

Haywards Heath, United Kingdom 379 University Hospitals Sussex NHS Foundation Trust Full time

**PLEASE NOTE WE HAVE TWO VACANCIES - ONE POSITION FOR 37.5 HOURS PER WEEK AND ANOTHER FOR 24.0 HOURS PER WEEK - PLEASE SPECIFY WITHIN YOUR SUPPORTING STATEMENT WHICH POSITION YOU WISH TO APPLY FOR**

We are looking for a self-motivated individual who is both flexible and versatile in their approach to work to join our excellent and friendly admin team. You must be able to work well under pressure and in challenging conditions. You will be a strong team player with good interpersonal skills who can also work without close supervision. You will possess a positive attitude and be constructive toward change.

You must have excellent keyboard skills, adaptability and a capacity for processing information quickly and accurately. You must also be willing to show a commitment to the ever changing demands of the NHS.

The post involves constant communication with Patient Access Manager, Patients, Radiographers, Radiologists and colleagues to maintain an efficient and smooth running appointment booking service. You will need to be very organised, professional and assertive.

You will be responsible for booking patient appointments and discussing procedures and preparations, maintaining accurate data entry on the radiology computer system and patient administration system and answering and fielding phone calls from patients and staff.

The role of a Patient Access Administrator is to provide an efficient and high qualityappointment and administration service within the Imaging and NuclearMedicine Department. To utilise excellent time management, organisational andcommunication skills and an adaptable, flexible approach to produce work of a highstandard within expected targets. The Patient Access Administrator will not onlyneed to be able to work alone and use their own initiative but also as part of a largeteam of admin staff across the Imaging Department on all Brighton and SussexUniversity Hospital sites. It may therefore be necessary to ask the post holder towork on another site when the service demands this. The Patient AccessAdministrator must ensure patients are accurately registered and processed on theRadiology Information System (CRIS) and Patient Administration System (Oasis)and have the ability to book and schedule appointments on CRIS

Join us atUHSussex, every day is different, you can be the change, better neverstops

At UHSussex we’re proud to be at the heart of the NHS. As one of theUK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

**Skills required**:
Clear speaking voice

Legible writing

Provide a high quality, responsive and efficient appointment service

Excellent telephone manner with sound communication skills

Confident dealing with patients, solid customer service skills

Methodical and organised with the ability to prioritise workload

Demonstrate accuracy and attention to detail

Team Player

You should be educated to GCSE level or equivalent.

The Trust asks all staff to attend a one day induction Programme.

Training will be undertaken locally.

You will occasionally be required to travel to all sites within University Hospitals Sussex NHS Foundation Trust so access to your own transport is therefore desirable. A free bus service is available to all staff that travel between the Royal Sussex County and Princess Royal Hospitals. You may occasionally be asked to adjust your hours to meet the demands of the service.