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Patient Services Coordinator

2 months ago


Haywards Heath, West Sussex, United Kingdom Nuffield Health Full time
About the Role

We are seeking a highly organized and customer-focused Patient Services Administrator to join our Theatre department at Nuffield Health Haywards Heath Hospital.

As a key member of our team, you will provide administrative support to nursing and clinical staff, utilizing your excellent communication and IT skills to build strong relationships and deliver high-quality patient care.

Key Responsibilities
  • Provide efficient and effective administrative support to the Theatre department, ensuring seamless communication and coordination with nursing and clinical staff.
  • Handle queries and escalate complex issues to senior staff as required, demonstrating a proactive and solution-focused approach.
  • Act as the primary point of contact for visitors to the Theatre department, providing a warm and welcoming experience.
  • Manage phone calls and correspondence, ensuring timely and accurate responses to queries and requests.
  • Update and maintain accurate records, including theatre lists and patient information.
  • Contribute to the development and implementation of Health and Safety policies and procedures, ensuring a safe and healthy work environment.
  • Perform administrative tasks, including scanning and archiving documents, and attending meetings to take minutes and action points.
Requirements
  • Experience in theatre and hospital administration processes, with a strong understanding of clinical terminology and procedures.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with nursing and clinical staff.
  • Good IT and keyboard skills, with proficiency in Microsoft Office and other relevant software.
  • Strong organizational and analytical skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Experience of working in a customer-facing or medical environment, with a strong understanding of patient needs and expectations.
About Nuffield Health

Nuffield Health is the UK's largest not-for-profit healthcare provider, with a mission to deliver high-quality patient care and improve health outcomes. Our Haywards Heath Hospital is a modern and well-equipped facility, providing a wide range of medical services and treatments.

We are committed to providing a supportive and inclusive work environment, with opportunities for professional development and growth. If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we would love to hear from you.