Customer Service Coordinator

3 weeks ago


Aberdeen, United Kingdom CALA Group Full time

**About The Role**: Key responsibilities will include, but are not limited to, the following:

- Liaise with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the approved timescales and relevant KPI’s
- Manage and maintain the customer CRM system
- Maintain cost control and follow in house procedures to process expenses, purchase ordering and payment requests
- Ensure escalation of complaints and queries are processed
- Other ad hoc administration duties as required



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