Customer Service Representative
6 months ago
**Prior work experience with SAP is a must.**
Our client is a manufacturer of specialty and process chemicals for the pulp and paper, water treatment, mineral slurries, and chemical industries.
They are looking for a Customer Care Specialist to join their team **remotely**.
**Job Scope**:
- Customer Relationship Management: Ensure all facets of customer orders and inquiries are handled to ensure customer satisfaction.
- Customer Order Management: Processing of customer orders from start to finish, including order entry, sourcing product, order changes, etc.
- Manage Pricing and other Terms of Sale: Working in close coordination with sales and business managers, administer product pricing, quantity break and other price upcharges, shipping term and payment terms.
- Customer Shipment Management: Processing of tasks required to arrange shipments to customers including communications with various shipping locations and freight tendering directly with carriers. May include considerable export shipment volume.
- Invoice Administration: Process customer invoices, including debit and credit memos.
- Maintain Customer Master Data in SAP: Responsible for accuracy, upkeep and maintenance of customer data in SAP enterprise system.
- Manage other Customer and/or Commodity specific activities, and special projects, as required.
- Bachelors degree preferred in Business, Marketing, Communications or other related disciplines.
- Work experience in customer service, shipping and receiving, international trade, or other similar supply chain positions is preferred.
- Must be detail oriented and highly organized to handle multiple tasks and manage issues in real time. Excellent time management skills.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills. Ability to maintain a pleasant and professional demeanor even during high stress situations.
- Desire to learn continuously.
Pay: £14,949.67-£28,739.43 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- industrial (not retail) customer service: 5 years (required)
Work Location: In person
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