Depot Customer Service Representative

5 months ago

Aberdeen, United Kingdom Jarvie Plant Ltd Full time

**A little bit about our company**:
Jarvie Plant Ltd is a leading independent plant and equipment hire company with over 60 years of experience in the industry. We provide a wide range of plant and equipment hire solutions to the construction, civil engineering and industrial sectors. Our Head office is based at Newbridge, Edinburgh, with depots across Scotland and Manchester. We operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. As a family business with family values our focus is on delivering excellent customer service all the times.

**Customers Service Representative the Role**:
We have an exciting opportunity for a Depot Customer Service Representative to join our team within our Aberdeen Depot. Working closely with our central office team, onsite workshop team, suppliers, and customers, you will be responsible for the efficiency of the administrative support function and will provide key sales support to ensure our High Standards of customer care. **Responsibilities within this role include**:

- Provide critical support to the Depot Manager by operating part of your week within the depot assisting with duties required to deliver excellent customer service in dealing with internal and external stake holders.
- Create and maintain a register of all live sites/customers and chart our progress in business secured as well as build positive relations with all potential clients.
- General hire desk duties, To include on/off hire administration and proactive customer service calls.
- Target sites and customers to promote all Jarvie Plant Group products in a specific geographic area.
- You will also be expected to help increase sales growth in your local area and conduct sales telephone calls.

**Are you the right person for this role?**
- Confident and ambitious in nature
- Previous experience in a customer facing role
- A Progressive thinker
- Self-motivating
- A team player
- Competent computer user, proficient in Microsoft office and outlook packages
- Keen to learn new skills and expand knowledge on a range of products
- Seeking career progression
- **A valid UK driving license is required for this role (less than 3 points)**_

**In addition to your skills and experience, does your work ethic align with our core values?**
- _Safety Conscious - Safety comes 1st in all Jarvie Plant Operations_
- _Collaborative - Strong individual performer, but a Team Player to help one another reach our goals._
- _Dependable - Strong Team member that the Service Control team and Customers can rely on to do the right thing._
- _Progressive - possess a drive to assist with continual improvement_
- _Responsible - we make the communities that we call home a better place_
- **If yes, this may be the opportunity for you.**_

**The benefits of working at Jarvie Plant**:
Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:

- Monday to Friday work pattern - no shifts
- Tailored Learning Opportunities and Learning & Development Programme
- Our Employee Discount Scheme
- Staff Discount
- Extra Holidays
- Employee Assistance Programme
- Employee recognition scheme
- Cycle to Work Scheme
- Company Pension Scheme

If you have the skills and drive to be our Customer Service Representative, please submit your CV via our recruitment portal SWAG. This can be done by copying and pasting the following link into your web browser:
**Jarvie Plant - where people are and always will be our greatest asset**

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Yearly bonus

Work Location: Hybrid remote in Aberdeen, AB12 3BQ

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