Customer Service Representative

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom Tesco Full time
About the Role

At Tesco, we're looking for a Customer Service Representative to join our team. As a Delivery Driver, you'll be the face of our company, delivering excellent customer service to our customers in their homes. You'll be responsible for ensuring the van and trays are clean and tidy, loading the van as required, and taking care of products/deliveries as if they were your own.

Your Responsibilities
  • Deliver your part of our customer shopping trip by ensuring the van and trays are clean and tidy.
  • Load the van as required and check the van for roadworthiness.
  • Take care of products/deliveries as if they were your own.
  • Talk to customers about any changes to their order, including short code items and substitutions.
  • Call customers before arriving at their property if early and call the store/centre if running 30 or more minutes late.
You will Need
  • Build relationships with colleagues to create team spirit.
  • Be warm and welcoming in interactions with customers and colleagues.
  • Act quickly to respond to changing customer needs.
  • Energetic and driven to deliver beyond expectations.
  • Share ideas with your Manager and other colleagues on how we can improve our store for customers.
What's in it for You
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months.
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends.
  • Access to free wellbeing services.
  • Life cover of five times your pay and an award-winning pension.
  • Benefits to suit you, choose what you use.


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