Contact Centre Advisor
6 days ago
**NO WEEKENDS**
**Monday - Friday, 8am - 6pm**
**Hybrid working 2 days in the office, 3 days at home**
**25 Days holiday + Birthday Off + Wellbeing Day + Charity Day**
**Location: Sutton Coldfield**
Manheim Inspection Services are part of Cox Automotive, a family-run business with a 120-year history of innovation and embracing the next big thing. We are the largest worldwide automotive services organization and have 24,000+ team members across the globe supporting over 40,000 customers.
We thrive on what makes us different - and we empower our people, customers, and communities to come together and celebrate each other’s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy. This is one of the reasons we have been awarded **the 2nd best Automotive company to work for in the UK by Best Companies** and 9th best company overall in the UK.
**Location: Sutton Coldfield - (Hybrid working) - B75 5SA**
**Hours between - 8am -6pm, Monday to Thursday, Friday 8am - 5pm (37.5 hours per week)**
This is an exciting opportunity to join our Contact Centre team at Manheim Inspection Services based in Sutton Coldfield.
The role of our Contact Centre Advisor is to book appointments for drivers to return their end of lease vehicles for multiple contract providers. You will service a range of inbound and outbound calls, approximately 70 calls per day, taking customers through the end of contract process, and booking a collection date to suit. Your hours will be pre-agreed on a Rota basis. Our Contact Centre Advisor will work two days a week in the office, and three days a week at home once you have completed your training. It should take an average of 4 weeks for you to move to hybrid work.
You will be given comprehensive training to work with our established team, who will support you during your 6-month probation period. Our culture is very important to us, so we are focused on a mindset that embraces diversity and inclusion. Our values empower employees to do the right thing, lead by example, bring out the best in everyone, and have fun all in the spirit of Cox. If you would like to work for a company that values your contribution, rewards commitment with a variety of benefits that focuses on the well-being of Team Members, then come and meet us for more information.
Key Skills required for the role.
- A can-do attitude, who wants to be part of a winning team.
- Have integrity and will live by our company values.
- Be respectful of your colleagues.
- Excellent communication skills both verbal & written.
- Emotional Intelligence, that puts the customer as the heart of what you do.
**_
STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._
INDAR
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