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Nat Compliance Administration Officer

4 weeks ago

Worcester, United Kingdom Sanctuary Full time

Location: Worcester, West Midlands, GB, WR1 3ZQ- Department: Property- Operation: Sanctuary Property Services- Closing Date: 16/04/2023- Salary: £22,375 - £23,553 / year- Requisition: 209897Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

**National Compliance Administration Officer**

**Worcester based with a balance of home and office working**

**£22,375 - £23,553 per year**

**35 hours per week**

We are looking for an experienced Administrator to join our National Compliance team based in Worcester. You will be responsible for providing efficient and comprehensive support and administrative services to the Compliance team. A full training programme will be offered with development opportunities available to grow as a professional within Sanctuary.

**The role of **National Compliance Administration Officer** will include**:

- Maintaining national compliance contracts for gas servicing ensuring targets are met and compliance servicing is carried out within set timescales
- Supporting the regional teams by ensuring accurate and timely information is collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
- Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors
- Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
- Assisting with the arranging of meetings including information preparation, minute taking and follow up administration and ensuring an effective record keeping

**Skills and experiences**:

- NVQ3 in relevant area (e.g. business administration, customer service)
- Some experience of producing and analysing quality statistical information
- Recent experience of undertaking a similar role is desirable
- Good organisational and planning skills
- Proven experience of working to deadlines and prioritising workloads
- Strong communication, interpersonal and customer care skills
- Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
- Basic knowledge of SAP housing management system or similar

**About us**

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

**Our Benefits**

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme

To view the job profile, please click here

Closing Date: 16 April 2023

**‘For an insight into what it’s like to work for us, take a look at **#LifeatSanctuary** on Twitter’**

**Building Equality and Diversity**

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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