Customer Service Assistant

1 day ago


Watford, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

**Customer Service Assistant**

**Watford, Hertfordshire**

**£23,500 + Pension + Free Parking**

A reliable Customer Service Manager is required to join this growing local organisation and ensure a high level of service is provided at all times, you will be responsible for leading a happy and hardworking team.

**Some of your duties will include**:

- Managing the customer service function and ensuring a high level of service is provided at all times
- Managing a high volume of incoming calls from customers and managing a wide range of enquiries
- Dealing with escalated customer service issues and resolving all matters as effectively as possible
- Managing requests for repairs and maintenance, allocating engineering support
- Assisting the Marketing Manager with the production of marketing material and distributing out to customers
- Ensuring the computerised client database is maintained accurately and information held is up to date



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