Customer Service Advisor
6 days ago
We are looking for a Customer Service Apprentice to work closely with the Customer Order Point (COP) and the Administration Dept.
This is an opportunity you get your foot in the door of a forward thinking global energy company, so if you feel like you can handle the responsibilities below then please apply.
**Responsibilities will include**:
- Receive and Process Customer Orders.
- Liaison with Haulier for optimal delivery and customer service performance.
- Record and investigate quality & delivery deficiencies within the Company which directly affect customer satisfaction.
- Production of regular daily/weekly communications/reports as assigned by the Supply Chain Manager.
- Assist Administration Department by providing support in SAP with Purchase Requisitions/Purchase Orders/Goods Receipting workflow, carry out daily stock reconciliations, resolve suppliers queries and other tasks as required by Business Process Manager.
- GCSE standard Mathematics & English or equivalent.
- Be an excellent communicator.
- A problem solver.
- Ability to respect strict deadlines and prioritise with a particular accent to attention to detail.
- IT literate - experience in Microsoft Office is beneficial.
**Diversity and Inclusion**
- One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group._
- This is our vision of diversity, which is an asset for our Group as well as for the individuals who embody it. Preserving and promoting this asset is another part of being a responsible employer._
**Job Types**: Full-time, Apprenticeship
**Salary**: £14,000.00 per year
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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