French Speaking Customer Advisor
1 day ago
Service Care Solutions are currently working alongside a remote call centre who are currently looking for a French Speaking Customer Service Advisor to join the expanding French support team. This role is based in Preston City Centre
**ROLE**: French Speaking Customer Service Advisor
**LOCATION**:Preston City Centre (PR1)
**PAY RATE**:£19,500 (rising to £21,000) 1st year earnings including bonuses £23,000
**Shift Patterns**
- Monday - Friday 12:30pm - 8:30pm & 2:30pm - 10:30pm
- Shift Premium: Hourly rate + 10% extra between 5:30pm - 8:00pm
- Shift Premium: Hourly rate + 20% extra between 8:00pm - 10:30pm
**The Role**
**Principal Responsibilities**
- End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams within our Global Telecoms Client.
- Create urgency and utilise questioning skills to identify primary root-cause for non-payment of all overdue invoices
- Communicate effectively to secure payment commitments and monitor payment receipts from customers.
- Manage all customer requests for:
- Vendor forms
- Invoice copies
- Account reconciliations
- Contract copies
- Billing disputes
- Missing payment investigations
- Customer account changes (name, address, contact, VAT number, PO numbers)
- Payment or credit allocations and/or refund eligibility
- Translate customer correspondence (for agents supporting languages other than English).
- Host conference calls with key stakeholders to facilitate resolution of complex billing issues and facilitate payments for overdue invoices.
- Reduce Account Receivables (AR) on accounts have invoices overdue for 60 days or more.
- Complete thorough notation of all actions taken on Global Telecoms Client Collections system.
- Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.
**Skills, Experience & Attributes**
- Experience of working in a customer service / collections environment
- Excellent verbal and written communication
- Fluent Portuguese both verbal and written that will be required as part of the role
- Good computer skills
- Sound judgement and decision making
- Analytical and problem solving
- Sufficient mathematical knowledge
- Attention to detail
- Ability to multi-task and set priorities
- Knowledge of collection techniques preferable
- Negotiation skills & conflict resolution
- Tenacity and resilience
- Dispute resolution
- Treats customers as valued, respected, important individuals
- Delivers expected results, exceeds KPI's
*Service Care Solutions also offer a referral bonus of upto £250 per successful placement. Please send any referrals to
-
French Customer Advisor
5 days ago
Preston, United Kingdom Search Consultancy Full timeAre you fluent in French? Our client I looking for fluent French speakers to work in their busy Preston based Call Centre. As a French speaking Customer Service Agent you will be representing a global financial company and offering their customers the highest level of service possible. Our client is well known and leading customer care and financial...
-
Preston, United Kingdom The Curve Group Full timeOur client, an established manufacturer of beautifully hand-crafted furniture based in Preston, Lancashire require a French speaking Customer Service Administrator to join their team. This is due to growth in popularity of their products overseas and furtherplans to increase their exports. They require a French speaking individual who is passionate about...
-
Spanish speaking Business Sales Support
3 weeks ago
Preston, United Kingdom French Selection Full timeFRENCH SELECTION (FS)Spanish speaking Business Sales SupportLocation: PrestonSalary: please state your expectations with your applicationRef: 5444STo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5444SThe company:A successful British manufacturing company distributing a wide range of...
-
German Speaking Customer Service Advisor
5 days ago
Preston, United Kingdom MERJE Ltd Full time**£19,000 - £20,000 (£23,000 OTE)** **Flexible Monday - Friday between 8am-8pm (1 Saturday per month)** **Fully Remote!** Are you a passionate German speaking customer service professional looking to further progress your career? Do you pride yourself on providing an excellent customer journey? We are currently searching for multiple hard working,...
-
Spanish speaking Business Sales Support
3 weeks ago
Preston, United Kingdom French Selection UK Full timeFRENCH SELECTION (FS)Spanish speaking Business Sales SupportLocation: Preston, LancashireSalary: up to circa £30,000 per annumRef: 5444STo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5444SWebsite: www.french-selection.co.ukA successful Lancashire-based manufacturing company...
-
Spanish speaking Business Sales Support
3 days ago
Preston, United Kingdom French Selection UK Full timeFRENCH SELECTION (FS)Spanish speaking Business Sales SupportLocation: Preston, LancashireSalary: up to circa £30,000 per annumRef: 5444STo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5444SWebsite: www.french-selection.co.ukA successful Lancashire-based manufacturing company...
-
Spanish speaking Business Sales Support
4 days ago
Preston, United Kingdom French Selection UK Full timeFRENCH SELECTION (FS)Spanish speaking Business Sales SupportLocation: Preston, LancashireSalary: up to circa £30,000 per annumRef: 5444STo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5444SWebsite: www.french-selection.co.ukA successful Lancashire-based manufacturing company...
-
Spanish speaking Business Sales Support
4 days ago
Preston, United Kingdom French Selection UK Full timeFRENCH SELECTION (FS) Spanish speaking Business Sales Support Location: Preston, Lancashire Salary: up to circa £30,000 per annum Ref: 5444S To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5444S Website: A successful Lancashire-based manufacturing company distributing a wide range...
-
French Speaking Credit Specialist
7 days ago
Preston, United Kingdom Klein Hamilton Executive Search Full timeFrench Speaking Credit Specialist, Multi-Lingual Credit Specialist, Customer Care Services, Credit and Collections Specialist, Permanent, Preston, Lancashire **French Speaking Credit Specialist** A French Speaking Credit Specialist is required by an Outsourcing Contact Centre based in a prestige tower building with excellent facilities and company perks in...
-
French Customer Service Representative
7 days ago
Preston, United Kingdom Origin Multilingual Full time**French Customer Service Representative** **Location**:Preston, 100% office based **Permanent** £19,500 per annum with progression to £21k ( + monthly Bonus Opportunities) **Client Profile**: Origin Multilingual is proud to announce, we are searching for a French Speaking Customer Service to join an industry leader in Telecoms sector. This opportunity...
-
Distributor Sales Manager
3 weeks ago
Preston, United Kingdom French Selection Full timeFRENCH SELECTION (FS)Distributor Sales ManagerLocation: PrestonSalary: please state your salary expectations with your applicationRef: 5446ETo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5446EThe company:Successful British manufacturing business supplying products to industries...
-
Full Time Work From Home
5 days ago
Preston, United Kingdom Reed Business Support Full timeMy client, a leading IT company are looking for a French Speaking Account Coordinator to join their team on an ongoing, temporary basis. This is an exciting opportunity to join an innovative and growing business. The role: Hours and Salary - Hours - 40 per week, Monday -Friday 8am-5pm with one hour lunch break - Ongoing Temporary position - Salary -...
-
Portuguese Speaking Customer Service Advisor
3 days ago
Preston, United Kingdom Service Care Solutions - Sales Full timeService Care Solutions are currently working alongside a remote call centre who are currently looking for a Portuguese Speaking Customer Service Advisor to join the expanding Portuguese support team. This role is based in Preston City Centre **ROLE**: Portuguese Speaking Customer Service Advisor **LOCATION**:Preston City Centre (PR1) **PAY RATE**:£19,500...
-
Spanish Speaking Customer Service Advisor
3 days ago
Preston, United Kingdom Service Care Solutions - Sales Full timeService Care Solutions are currently working alongside a remote call centre who are currently looking for a Spanish Speaking Customer Service Advisor to join the expanding Spanish support team. This role is based in Preston City Centre **ROLE**: Spanish Speaking Customer Service Advisor **LOCATION**:Preston City Centre (PR1) **PAY RATE**:£19,500 (rising...
-
German Speaking Financial Advisor
1 week ago
Preston, Lancashire, United Kingdom Ernest Gordon Recruitment Full timeFinancial Advisor - German Speaker:About the Role:We are seeking a highly skilled and motivated Financial Advisor - German Speaker to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer service to German-speaking clients.The ideal candidate will have a strong background in customer...
-
French Customer Service Representative
3 days ago
Preston, United Kingdom Origin Multilingual Full time**French Customer Service Representative** **Location: Preston** **Permanent** **£19,000 per annum with progression to £20k ( + monthly Bonus Opportunities (£23k OTE)** **Client Profile**: Origin Multilingual is proud to announce, we are searching for a Customer Service Advisor to join an industry leader in Finance sector. This opportunity is offered...
-
Spanish speaking Business Sales Support
3 months ago
Preston, United Kingdom CV-Library Full timeFRENCH SELECTION (FS) Spanish speaking Business Sales Support Location: Preston Salary: please state your expectations with your application Ref: 5444S To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5444S The company: A successful British manufacturing company distributing a wide...
-
French Teacher Specialist
2 weeks ago
Preston, Lancashire, United Kingdom Service Care Solutions Ltd Full timeJob DescriptionWe are seeking a skilled and passionate French Teacher to join our team at Service Care Education. The successful candidate will be responsible for delivering engaging lessons, inspiring students to develop a love for the French language, and supporting academic and cultural understanding across all ability levels.Duties and...
-
Customer Service Advisor
3 days ago
Preston, United Kingdom MM Staffing Solutions Full timeWe are looking for a number of customer service advisors for our logistics client based in Preston. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...
-
Customer Service Executive
1 month ago
Preston, United Kingdom CV-Library Full timeCustomer Service Executive (German speaking) £23,300-£24,000 + Mon-Fri + Day Shift + Flexible Hours + 4 days week + Progression Preston, Lancashire Are you a German Speaker with a background in Customer Service or similar, looking to step into a varied, stable role within a Financial leading company who will provide with a clear progression...