Customer Service Advisor

3 days ago

Preston, United Kingdom Smart Recruit Online Full time

Are you a passionate self-driven person? Are you looking for a role that will challenge you and give you an opportunity to shine?

Here at Key Group, we help our customers to finance a better retirement. We offer financial advice and solutions to help homeowners across the UK unlock a better retirement by accessing the wealth tied up in their properties. Or as we like to say, retirement finances, unlocked.

As we continue to grow, we are always looking for ambitious and enthusiastic people to grow with us in our customer support teams.

We are looking for a Customer Service Advisor to join us on a **12-month fixed-term contract.**

As a Customer Service Advisor, you will help intermediaries with technical enquires, from product criteria to KFI creation and case updates as necessary and will also deal with all aspects of post-completion mortgage administration in line with agreed service levels, policy, and criteria for both consumers and intermediaries.

**As a Customer Service Advisor, your Key Responsibilities will include**:

- Inbound/outbound support
- Providing MI reports
- Liaising with stakeholders
- Maintaining and developing relationships with customers
- Administration
- Working within a team

**Benefits**:

- 23 days holiday plus bank holidays increasing with service
- Tier 1 Pension
- Simply Health
- Option to buy additional holidays

**Essential Skills**:
**Key knowledge, skills, and experience**:

- Excellent software skills, particularly Outlook and Word (Excel and Adobe also preferred)
- Ability to multi-task and manage own workload in a fast-paced environment
- Experience of working within a telephone-based customer service led environment with inbound and outbound calls
- Experience of working in the financial services industry, and in particular mortgage administration and processing would be preferred but is not essential
- First class communication skills, both written and verbal
- Able to handle all enquiries in a professional, positive, and prompt manner

**Desired Skills**:
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential and thrive. To do that, we are mindful of staying true to the values that make us who we are, and proud of what we do.

**Our ASPIRE Values**

**Ambitious**:

- to break ground to help our customers enjoy a better retirement.
**Supportive** - relationships are key to everything we do.
**Personal** - going above and beyond to offer exceptional service.
**Integrity** - honest, true, and transparent in all our relationships.
**Responsive** - whatever the challenge we’ll deliver the right result.
**Expert** - experts in our field, our thirst for knowledge never stops.

**About Company**:
**Essential Requirements**:** Key knowledge, skills, and experience**:

- Excellent software skills, particularly Outlook and Word (Excel and Adobe also preferred)
- Ability to multi-task and manage own workload in a fast-paced environment
- Experience of working within a telephone-based customer service led environment with inbound and outbound calls
- Experience of working in the financial services industry, and in particular mortgage administration and processing would be preferred but is not essential
- First class communication skills, both written and verbal
- Able to handle all enquiries in a professional, positive, and prompt manner

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