Senior Administrator

2 months ago


Luton, United Kingdom Taylor & Faith Recruitment (This opportunity is working direct with the employer) Full time

This is a role providing excellent Administration skiils, experience, inc Customer Service by ensuring the smooth processing of all projects as they pass through the business.

Full training on processes, procedures

To act as a linchpin between the customer, external suppliers and the internal team. Displaying a helpful, friendly, and caring demeanour to ensure customers feel valued.

oAre you experienced in or able to perform basic maths to prepare quotes?
- Calculating internal costs of a job
- Liaising with suppliers to determine costs of a job prior to quoting
- Finding the correct solution for a job prior to quoting
- Booking in quoted jobs on acceptance
- Ordering supplies required for the job if required
- Booking jobs with suppliers i.e. printer/ installers/ finishers
- Liaising between customers, suppliers and internal team members
- Customer service
- Responding to incoming enquiries
- Answering phone calls
- Acting as a liaison between design team and customer when required
- Liaising with customers to take briefs and technical information
- Dealing with problems to ensure satisfactory resolution
- Finance
- Creating invoices
- Creating purchase orders
- Taking telephone payments when required
- General Admin
- Answering the phone/ door
- Diary management for directors
- Maintaining and improving internal systems
- Ad hoc problems with suppliers or unexpected issues

**Key Skills Required**:

- Committed to providing a high level of customer service
- Having a can-do problem-solving mentality
- Strong numeracy skills
- Attention to detail
- Organised and methodical
- Willing to learn new skills
- Strong knowledge of Outlook, Word, and Excel
- Ability to learn and maintain in-house CRM system
- Good team player
- Willing to go the extra mile

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Profit sharing

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (required)



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