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Intermediate Representative, Shareholder Services

3 months ago

Edinburgh, United Kingdom BNY Mellon Full time

**Shareholder Services**
- Places telephone trades in accordance with instructions received.
- Responds to straightforward questions about shareholder accounts and provides more advanced technical assistance. Responses are fast, efficient and accurate.
- Investigates errors in shareholder accounts and statements.
- Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
- Reviews daily open items to ensure proper follow-up and closure.
- Responsible for the quality and completion of own work.
**Skills & Requirements**
- High school/secondary school or the equivalent combination of education and experience is required.
- 1-2 years of total work experience preferred.
- Experience in contact centre or client service preferred.

**Our offer for you**:

- Excellent opportunities for training, growth, and professional development
- Mentoring and job shadowing programs
- A multitude of opportunities to get involved in additional charity projects and engagement groups
- Employee Referral Program
- Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
- Full time contract of employment
- Competitive salary
- Health & Life Insurance
- Private medical care
- Pension scheme

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.