Customer Order

2 weeks ago

Gloucester, United Kingdom GE Aviation Full time

**Job Description Summary**: An exciting opportunity to join a dynamic team responsible for all Dowty Propellers customer support activities providing a new challenge every day.

As a Customer Order and Fulfilment Specialist working within the Dowty Propellers Global Customer operations R&O Services team, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and activities.

You will provide Commercial insight to the business, and will be a key member of the team, undertaking regular interactions with the Customer.

**Essential Responsibilities**:
Development and management of key processes that support critical business activities such as:

- **Cu**s**t**omer** A**c**c**o**u**nt **M**an**a**g**e**me**n**t **f**or key a**c**c**o**u**n**t**s as **a**g**r**e**e**d **wi**th w**i**der b**u**s**i**ne**s**s (key ac**c**o**u**n**ts a**r**e t**h**o**s**e w**h**i**c**h **r**eq**u**ir**e s**p**ecial**i**s**ed k**n**ow**l**e**d**g**e a**n**d/ or mo**r**e c**o**m**pl**e**x p**r**oc**e**s**s**e**s**)**.**:

- ** Gene**r**a**l **O**r**d**er ma**n**a**g**e**me**n**t, **i**ncl**u**d**i**ng **q**u**oti**n**g by **u**s**i**n**g app**r**o**v**ed p**ri**c**i**ng **m**od**e**l**s**, p**u**r**c**h**a**se or**d**er ac**c**ep**t**an**c**e & c**o**n**tra**c**t app**r**o**v**al.**:

- ** T**r**ack**i**ng of **c**u**s**t**o**m**er **u**n**i**ts**/ pa**r**ts **t**h**r**ou**g**h t**h**e sys**t**em.**:

- ** I**n**v**o**i**c**e q**u**e**ri**es and ca**s**h **co**lle**c**tion, as **w**e**l**l **a**s **i**n**v**o**i**ce **a**nd cred**i**t **n**o**t**e cre**a**tion.**:

- ** R**e**s**p**o**n**d**i**ng to **c**u**s**t**o**mer **q**u**e**ri**es a**n**d **r**eq**u**e**s**ts a**n**d **m**ana**g**e **i**s**s**u**es **e**s**c**ala**t**ed **b**y **t**h**e **C**A**C**’**s;** u**p to **a**nd **i**nc**l**u**d**i**n**g **C**u**s**t**omer** **C**o**m**pla**i**n**t**s.**:

- ** Wa**rr**anty/ **C**RO**NI p**r**oc**e**s**s**i**ng a**n**d es**c**al**a**tion.**:

- ** R**e**p**o**r**ti**n**g of **m**e**t**ri**cs **a**nd **e**s**c**a**l**at**i**on of **i**s**s**u**e**s **t**o en**s**u**r**e p**r**o**d**u**c**t **m**o**v**e**s **t**h**r**o**u**g**h **t**h**e **s**h**o**p and **c**u**s**t**o**m**er que**ri**es a**r**e **s**at**i**s**f**i**e**d.**:

- ** A**t**t**end **C**o**n**ti**n**uo**u**s **I**mp**r**o**v**ement **a**c**t**ivi**ties a**n**d **L**ean wo**r**k**o**u**t**s.**:

- Support business AOG service as require

**Qualifications / Requirements**:

- Experience dealing with external Customers directly on a regular basis
- Ability to work with cross-functional teams to deliver effective customer service

**Desired Characteristics**:

- You will be a self-motivated team player and able to work with mínimal supervision and work with your peers to deliver internal improvement projects.
- You will have a curious mind looking to learn and grow and will be supported by the team with the appropriate training and development opportunities.
- Ability to prioritise help build effective processes
- Strong oral and written communication skills
- Lean training or participation/leadership of continuous improvement projects
- Problem solving skills, ownership of issue resolution and key metrics.
- Knowledge and experience of the aviation industry

**Flexible Working**:
GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

**Total Reward**:
At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
- Non-contributory Pension
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

**Security Clearance**:
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

**Right to Work**:
LI-FM23

**Additional Information**:
**Relocation Assistance Provided**:No

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