Customer Support Representive
3 weeks ago
Salary: 30,000pa
Location: Cheltenham
Working hours: Monday - Friday 8:30am - 4:30pm
Start: ASAP
Contract: 12-month initial contract
Key Responsibilities:
Provide direct support for the integration and performance of new tools, resolving any issues related to EAME customer orders.
Act as a central point of contact for initiating Spares Order Management activities across my clients three product divisions.
Ensure the quality of master data, including the identification of critical data for process performance, clarification of business rules, conducting audits, and requesting data updates.
Manage additional tasks such as manual order management for customers when automated order booking is not possible, and setting up new customer accounts using the company process.
Maintain close coordination and support with management and teams, including Key Account Management, to ensure daily priorities are met and explore opportunities for process improvements.
Promote the utilisation of various support tools available through our online portal.
Provide coverage for Key Account Manager portfolios during their holidays.
Additional Details:
The ideal candidate should ideally possess prior experience in roles related to customer services.
Candidate Skills & Requirements:
Proficiency in managing customer relationships.
Customer-centric mindset with a strong focus on customer satisfaction.
Effective communication skills encompassing verbal, written, and presentation abilities.
Demonstrated analytical and problem-solving skills.
A flexible approach to support management and accommodate potential customer visits.
Preferably, experience with some of the current applications used, including SAP, MS Dynamics, Office, SharePoint, CRM, and similar software.
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