Contract Customer Support Representative
4 weeks ago
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Posted: 8 days ago Expires in: 29 days
Contract Customer Support RepresentativeCustomer Support RepresentativeSalary: £30,000paLocation: CheltenhamWorking hours: Monday - Friday 8:30am - 4:30pmStart: ASAPContract: 12-month initial contractKey Responsibilities:* Provide direct support for the integration and performance of new tools, resolving any issues related to EAME customer orders.* Act as a central point of contact for initiating Spares Order Management activities across my clients three product divisions.* Ensure the quality of master data, including the identification of critical data for process performance, clarification of business rules, conducting audits, and requesting data updates.* Manage additional tasks such as manual order management for customers when automated order booking is not possible, and setting up new customer accounts using the company process.* Maintain close coordination and support with management and teams, including Key Account Management, to ensure daily priorities are met and explore opportunities for process improvements.* Promote the utilisation of various support tools available through our online portal.* Provide coverage for Key Account Manager portfolios during their holidays.Additional Details:The ideal candidate should ideally possess prior experience in roles related to customer services.Candidate Skills & Requirements:* Proficiency in managing customer relationships.* Customer-centric mindset with a strong focus on customer satisfaction.* Effective communication skills encompassing verbal, written, and presentation abilities.* Demonstrated analytical and problem-solving skills.* A flexible approach to support management and accommodate potential customer visits.* Preferably, experience with some of the current applications used, including SAP, MS Dynamics, Office, SharePoint, CRM, and similar software
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