Customer Operations Lead

2 months ago

Gloucester, United Kingdom GE Aviation Full time

**Job Description Summary**: Working within the Dowty Propellers Global Customer operations Team, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and activities. You will deputise for the relevant customer operations manager, leading the team of COC’s where necessary.

You will be a Commercial & Customer Service SME for the customer accounts you support. You will also provide Commercial insight to cross functional teams to drive profitability and adherence to contracts and will be a key member of the Customer team adding VOC from your daily interactions with customers.

**Roles and Responsibilities**:
Development and management of key processes that support critical business activities such as:

- Team leadership. Providing direction and co-ordination of the COC pool as necessary.
- Own Customer Account Management for Key accounts as agreed with wider business (key accounts those which require specialised knowledge or more complex processes)
- General Order management and execution including quoting using approved pricing models, purchase order acceptance & contract approval
- Work-scope control by contract
- Tracking of customer parts through the system
- Invoice queries and cash collection as well as Invoice and credit note creation
- Respond to customer queries and requests and handling escalated issues and ensure customer is satisfied
- Reporting of metrics to ensure product moves through the shop
- Continuous improvement and Lean

***Qualifications/Requirements****:

- Proven commercial experience in an operational environment
- Extensive customer facing experience

**Desired Characteristics**:

- **Ability to work with cross-functional teams to deliver effective customer service**:

- Ability to develop and train team to follow effective/efficient processes
- Ability to prioritise help build effective processes
- Lean training is preferred
- Problem solving skills

**Total Reward**:
At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
- Non-contributory Pension
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

**Security Clearance**:
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

**Right to Work**:
LI-FM23

**Additional Information**:
**Relocation Assistance Provided**:No

  • Customer Operations Lead

    2 weeks ago

    Gloucester, United Kingdom GE Aviation Full time

    Job Description SummaryWe have an exciting opportunity to join the Dowty Propellers ROW Services Customer Operations Team, as a Customer Operations Lead. Leading a team of Customer Account Coordinators, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and...

  • Customer Operations Lead

    6 days ago

    Gloucester, United Kingdom GE Renewable Energy Power and Aviation Full time

    Job Description SummaryWe have an exciting opportunity to join the Dowty Propellers ROW Services Customer Operations Team, as a Customer Operations Lead. Leading a team of Customer Account Coordinators, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and...

  • Customer Operations Lead

    2 days ago

    Gloucester, United Kingdom GE Renewable Energy Power and Aviation Full time

    Job Description SummaryWe have an exciting opportunity to join the Dowty Propellers ROW Services Customer Operations Team, as a Customer Operations Lead. Leading a team of Customer Account Coordinators, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and...

  • Customer Operations Lead

    3 days ago

    Gloucester, United Kingdom GE Aviation Full time

    **Job Description Summary**: Working within the Dowty Propellers ROW Services Customer operations Team, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and activities. You will deputize for the relevant Customer Operations Manager, leading the team of COC’s...

  • Customer Assistant

    3 days ago

    Gloucester, United Kingdom Club Operations - Gloucester Full time

    **We would love for you to join us in our Gloucester Club offering a 35 Hour contract fully flexible over 7 days** **What’s the role?** Our Customer Hosts are the people who make our customers feel at home, and make sure they all feel part of what's going on in Club. Whether that is welcoming our customers, signing up new members, explaining how the...

  • Customer Assistant

    3 days ago

    Gloucester, United Kingdom Club Operations - Gloucester Full time

    **We would love for you to join us in our Gloucester Club offering a 16 Hour contract fully flexible over 7 days** **What’s the role?** Our Customer Hosts are the people who make our customers feel at home, and make sure they all feel part of what's going on in Club. Whether that is welcoming our customers, signing up new members, explaining how the...

  • Customer Operations Lead

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Security Cleared Jobs Full time

    Job Description Summary We have an exciting opportunity to join the Dowty Propellers ROW Services Customer Operations Team, as a Customer Operations Lead. Leading a team of Customer Account Coordinators, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and...

  • Customer Operations Lead

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Security Cleared Jobs Full time

    Job Description Summary We have an exciting opportunity to join the Dowty Propellers ROW Services Customer Operations Team, as a Customer Operations Lead. Leading a team of Customer Account Coordinators, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and...

  • SEO Executive

    1 week ago

    Gloucester, United Kingdom Lead 365 Full time

    **SEO Lead** As our newest member of the marketing department, you will join Lead 365’s Media team at a very exciting period of growth. This is a hybrid role, with the office based in Gloucester. **About 365** Lead 365 is a leading customer generation agency. We work with some of the world’s leading brands to help build media plans, and deliver a best...

  • Customer Operations Lead

    1 week ago

    Gloucester, Gloucestershire, United Kingdom GE Aviation Full time

    Job Description Summary We have an exciting opportunity to join the Dowty Propellers ROW Services Customer Operations Team, as a Customer Operations Lead. Leading a team of Customer Account Coordinators, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and...

  • Lead Operative

    23 hours ago

    Gloucester, United Kingdom McDonnell Price Roofing Full time

    Lead operative - Roofing The company is looking for a Self Employed, experienced Lead operative Individuals need to be reliable and consistent with the capability of completing projects with limited guidance. - Available for immediate start - Salary/Pay dependent on skill set and capability **Mandatory requirements**: - CSCS Card - Driving...

  • Customer Assistant-operations

    6 days ago

    Gloucester, United Kingdom Marks & Spencer Full time

    **Due to the nature of this role, all applicants should be over 18 years old.** **Working Pattern** Sunday 05:45 - 13:45 Monday, Tuesday, Friday and Saturday 06:00 - 14:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Telemarketer

    2 weeks ago

    Gloucester, United Kingdom Lead 365 Ltd Full time

    Want to join a 'Best Place to Work' nominated company? **Responsibilities**: - Conduct outbound calls ( no cold calling) to customers looking to switch energy providers using provided scripts. - Qualify leads for sales opportunities - Provide information about products or services to potential customers - Maintain accurate and detailed records of calls and...

  • Office Support

    2 weeks ago

    Gloucester, United Kingdom Lead 365 Ltd Full time

    Job Description: We are seeking a dedicated and detail-oriented Office Support employee to join our team. This position offers the opportunity for growth and advancement within our organisation. As Office Support, you will play a crucial role in ensuring the smooth and efficient operation of our office. **Responsibilities**: - Provide general...

  • Customer Operations

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Security Cleared Jobs Full time

    We have an exciting opportunity to join the Dowty Propellers ROW Services Customer Operations Team, as a Customer Operations Lead. Leading a team of Customer Account Coordinators, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and activities. In this...

  • Customer Operations

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Security Cleared Jobs Full time

    We have an exciting opportunity to join the Dowty Propellers ROW Services Customer Operations Team, as a Customer Operations Lead. Leading a team of Customer Account Coordinators, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and activities. In this...

  • Customer Assistant- Operations Gloucester

    1 month ago

    Gloucester, United Kingdom M&S Full time

    **Summary** Working Pattern wk1 sun 0545-1345 mon 1215-2015 wed 1215-2015 thur 1215-2015 fri 1215-2015 wk2 sun 0545-1345 mon 1215-2015 wed 0515-1315 thur 1200-2015 Fri 1215-2015 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • System Flow Operational Lead

    1 week ago

    Gloucester, United Kingdom NHS Gloucestershire Integrated Care Board Full time

    An exciting opportunity has arisen within the Urgent and Emergency Care team for an enthusiastic individual to lead on the operational delivery of system flow schemes services as part of the transformation of patient flow in Gloucestershire. This key management role will work closely with system partners to deliver transformational change and develop the...

  • Clinical Operational Lead

    1 month ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Clinical Operational Lead - Gloucestershire Virtual Wards Medical Hub, Band 8a Are you looking to be part of something new and exciting in Gloucestershire? If so, we have a fantastic opportunity for you to lead and influence the development of our fully integrated Virtual Ward. We are recruiting a team of experienced and enthusiastic clinicians to establish...

  • Oms Lead

    3 days ago

    Gloucester, United Kingdom DHL Full time

    **Pay Rate**: £30,000 **Contract Type**: Permanent (Full-Time) **Shift patterns**:Monday - Friday **Location**:Tradeteam Gloucester (GL3 4AQ) DHL, award winning leading supply chain business is seeking a OMS Lead to play a vital role coordinating our daily logistics requirements. **WHAT DOES THE ROLE ENTAIL?** - Leading a team of control room colleagues...