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Office Support
3 weeks ago
Job Description:
We are seeking a dedicated and detail-oriented Office Support employee to join our team. This position offers the opportunity for growth and advancement within our organisation. As Office Support, you will play a crucial role in ensuring the smooth and efficient operation of our office.
**Responsibilities**:
- Provide general administrative support to the client team
- Assist with daily office tasks, including managing incoming and outgoing correspondence
- Handle incoming phone calls and direct them to the appropriate staff members
- Maintain and update the office CRM system
- Prepare and distribute reports as required
- Assist with customer relationship management (CRM) activities, including data entry and updating customer records
- Collaborate with the team to ensure timely completion of projects and tasks
- Perform general office duties, such as photocopying, scanning, and filing documents
- Maintain a clean and organised office environment
- Call monitoring and Listening
- Call Scoring and Evaluation
- Feedback on Call Monitoring to the Compliance Manager
**Requirements**:
- Proven experience in an office support or administrative role
- Proficient computer skills, including MS Office Suite (Word, Excel, Outlook)
- Excellent organisational and time management abilities
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to multitask and prioritise workload
- Familiarity with customer relationship management (CRM) systems is preferred
**Job Types**: Full-time, Temp to perm
Contract length: 12 months
**Salary**: £18,500.00-£20,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Administrative experience: 1 year (preferred)
Ability to Commute:
- Gloucester (required)
Work Location: In person
Application deadline: 04/04/2024
Expected start date: 08/04/2024
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