Call Centre Representative

6 months ago


Twickenham, United Kingdom Currie Motors Full time

**Monday - Friday 9.00am - 6.00pm (1 hour for lunch) & 9am - 1.00pm Saturday mornings (1 in 4)**

**Basic Salary £21,000 & commission & bonus - OTE 29k+**

**The Role involves**:
Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or queries.

As a Booking Centre Consultant your duties will include:
**Key Tasks**:

- Ensure that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
- Handling incoming service related calls, provide advice to customers and / or arranging relevant bookings
- Making follow up calls after service visit
- Calling lapsed customers and chasing service reminder bookings

**The Person**:
Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).

To be successful for this role you will need:

- Previous experience in Customer Service / Reservations / making bookings advantageous
- A polite and friendly personality
- Ability to work well under pressure
- Excellent telephone manner
- Computer literate (experience of Kerridge would be advantageous but-in-house training can be given)
- Exceptional communication skills
- A strong focus on customer satisfaction
- Good administration and organisation skills
- Ability to negotiate and influence situations
- Basic understanding of how a vehicle works

**Benefits**:

- 22 days annual leave increasing on tenure plus 8 days bank holidays
- Eyecare Vouchers
- Loyalty & Long Service Awards
- Life Insurance (after qualifying period)
- Car Leasing Scheme (after qualifying period)
- Workplace Pension Scheme
- Discounts on car purchases / repairs / parts
- Ongoing training, both in-house and with the manufacturer

Pay: £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

**Job Types**: Full-time, Permanent

Pay: £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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