Customer Support Representative
2 weeks ago
Reed have partnered with a well established global technology company who are looking to expand and grow their client service support team.
The day to day duties of the client support representative:
- Respond to first level customer inquiries about Security Service products.
- Troubleshoot certificate products on various operating systems, devices, and software.
- Actively support achievement of team goals, objectives and compliance with contractual service level agreements (SLA) by ensuring all customer inquiries are responded to in a timely manner.
- Achieve and maintain high levels of customer satisfaction
- Previous customer service skills and work experience
- Degree in computer science or IT is preferred not essential
- Previous work within a technology / IT company is preferred not essential.
Extras:
- Full time permanent role
- Hybrid working 2/3 office and home split
- Due to the trusted nature of our business, you will be required to undertake identity and background checks, including criminal record checks and qualifications.
- £20000 starting salary
- Lots of career development and growth
- Profitability scheme
- Group income protection
- Health insurance
- Life insurance
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Maidstone, United Kingdom Reed Business Support Full timeReed have partnered with a well established global technology company who are looking to expand and grow their client service support team across Europe. The day to day duties of the client support representative: - Respond to first level customer inquiries about Security Service products. - Troubleshoot certificate products on various operating systems,...
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