3rd Line Support

4 days ago


Abingdon, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

**Position**: 3rd Line IT Engineer

**Basis**:Full Time

**Salary/Package**:£35-£42,000 depending on experience.

**The Company**

Our client is seeking an ambitious individual who wants an opportunity to launch their IT career; with opportunities for training, qualifications, personal development, and real responsibility for delivering excellent quality IT solutions and support forour customers

**The Role**

The role of 3rd Line Support Technician based in Didcot, Oxfordshire offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes:

- Delivering IT infrastructure projects
- Logging, managing, and resolving customer IT issues
- Remote and on-site support
- Contribute to ongoing internal training programs
- Keep up to date with developments of our client's portfolio of products and with wider technology trends
- Individual self-study to achieve and maintain industry accreditation
- Interacting, Supporting, and presenting to new and current IT Service customers
- Working closely with the Sales team to support and solutions for all customers

**About You**

Applicants for this 3rd Line IT Support Technician role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamicposition within a fast-growing organisation.
- Minimum of 6 years' IT experience in a corporate or services environment
- Excellent troubleshooting and problem resolution skills
- Provide high level of support for existing customers
- Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 - 2016
- Good written and spoken English
- SCCM experience
- Extensive experience of virtualisation technologies, e.g. VMware, Hyper-V, Citrix
- HP, Dell Hardware experience
- MCP or equivalent qualification(s) preferred (or working towards them)
- Extensive LAN/WAN infrastructure knowledge and experience
- Android/IOS support
- All cloud technologies
- Active Directory and Outlook
- Windows XP/7/8/8.1/10
- Office 2010/13/16/365
- Ability to work independently under pressure
- Driving license and own transport essential
- MAC/OSX

The following skills are desirable:

- Linux systems
- Unix Environment
- IT procurement / IT Cost saving initiatives
- Software development

**Compensation**
- Training and progression available
- 5hrs per week
- Private Health care
- 20 days Annual leave per year.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.


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