3rd Line Support
3 weeks ago
3rd Line Support, 6 Month Contract, Hybrid working. 2 days per week in Abingdon, £280 per day.
**Your new company**
An industry leading Technology Services Provider within scientific industries, based across the South-West.
**Your new role**
Working as part of the infrastructure team you will be maintaining the corporate IT network and its operating systems, ensuring availability of IT infrastructure according to accepted service level agreements. You will take part in reviews with concerned parties,network performance and quality of service provided by the network and its constituent hardware, software, transmission services and support functions.
You will provide third level support for network and infrastructure engineers globally.
Key Duties:
- Carries out defined tasks related to planning, installation, upgrade, operation, control, and maintenance of local and wide area networks for communication of data, voice, text, or images within one or more computer systems
- Reviews, with concerned parties, network performance and quality of service provided by the network and its constituent hardware, software, transmission services and support functions.
- Responds to requests for support (making minor system modifications, manipulating data, reconfiguring systems).
- Assists users in defining their needs for new access rights and privileges and operates and administers logical access controls relating to one or more platforms in order to provide a continuous and secure access service to IT facilities.
- Assist in planning and monitoring utilisation and capacity for current and proposed systems, including changes, by performing defined tasks. Includes assisting in investigating, diagnosing, and resolving problems, selecting appropriate tools and techniquesto fulfil requirements to generate accurate information for measuring, estimating, planning, and tuning capacity, as directed.
- Carries out support activities with respect to problem management process. Includes reporting on defect/problem, running simple diagnostic tools to identify issues, resolving simple technical problems, and obtaining diagnostic data to assist in investigatingand resolving problems. Matches unresolved incidents against existing problems, known errors and other incidents.
- Participates in the change management aspects of implementing "IT" projects as applicable to IT security systems including planning the sequence of change and rally stakeholders' support to change plans; updating projects cost-benefit model to reflect scopechanges; assisting in managing changes to the live infrastructure, taking account of priorities and changes which may impact service availability and safety.
**What you'll need to succeed**
- You'll need proven experience within a 3rd Line role and hands on experience supporting multiple sites across all of infrastructure.
- This role will not involve working on tickets, but my client is looking for someone comfortable getting involved if needs be.
- Hands on experience with VMware, PowerShell, Sophos anti-virus, diagnosing and solving technical issues and handling escalations
- It's essential you hit the ground running in this role and are a self-starter
**What you'll get in return**
Flexible working options available.**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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