Desktop Delivery Officer

2 weeks ago

Gateshead, United Kingdom Gateshead Council Full time

**Desktop Delivery Officer**

**(Permanent, Hybrid working)**

**Gateshead Council**

**Salary F **SCP** **14-19** **-** **£27,334** **-** **£29,777**p**.a**

An exciting opportunity as arisen to join our IT Desktop Delivery Team with Gateshead Council. IT Services, within the Resources and Digital Directorate, operates at the very core of the Council's operations, working with services and key stakeholders to empower employees to deliver the Council priorities through the use of technology.

We have made a significant investment into the IT Strategic Action Plan in order to further support the council’s ambitions, with the key goals of Service, Value, Security and Agility.

We are looking to offer a fantastic opportunity to a talented and committed individual, to deliver excellent customer focused service delivery as part of the IT Desktop Delivery Team.

This is a permanent post, which includes training, mentoring and on the job training.

You should have:

- Minimum 2 year’s practical experience in an IT desktop, service delivery role.
- Sound understanding of PC hardware & peripherals.
- Good organisational skills.
- Strong communication skills.
- Good problem-solving skills.
- Good team working skills.
- 5 GCSEs at Grade 9-4 or Grade A-C, or equivalent

**A bit about Gateshead Council**

It's been said we are one of the most entrepreneurial, forward thinking and ambitious councils in the country. And we believe our employees reflect that spirit and drive that is needed to make a real difference to the people of Gateshead, helping them to thrive and improving their lives for the better.

When you work for us, you are working for a council that, even in these challenging times, is ambitious and not afraid of taking risks - a trait that has established our reputation as a council whose actions speak louder than words.

The IT Service is responsible for provision of a wide range of technologies and solutions enabling council services to operate effectively and efficiently across the borough in the most effective way to deliver the best outcomes to the people of Gateshead.

We value our employees and respect the skills and knowledge they bring. We strive to create a friendly and supportive environment where views are listened to and 'thinking out of the box' is encouraged.

If you enjoy talking to people, have a natural ability to empathise, a strong desire to resolve problems and can help us achieve our aim of ‘Making Gateshead a place where everyone thrives’, then we would love to hear from you.

**What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights**

You’ll be paid a competitive salary of £**£27,334** **-** **£29,777** per annum
- You can save for your future by enrolling in our generous pension scheme.
- A range of generous employee discount schemes.
- A generous annual leave package of 28 days (2 of which can be fixed), increasing to 32 days (2 of which can be fixed) following 5 years’ service. You will also have the opportunity to purchase up to 10 days extra leave via our Annual Leave Salary Sacrifice Scheme.
- Access to generous flexi time system with the opportunity to take 2 flexi days per 4-week flexi period, depending on the needs of the service.
- We offer hybrid working, allowing colleagues to work remotely where appropriate if they wish to do so however there will be activities requiring an additional on-site presence.
- A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.

**It’s time to apply**

We’re delighted that you want to come and work with us. It’s important that you read the job profile in full and check that you meet the essential criteria, because when we start choosing people to come and meet us, we’ll be checking to ensure that they meet the essential criteria as set out in the job profile.

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