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IT Service Desk Assistant

3 months ago

Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time
Management of the IM&T Service Desk call log, including production of performance statistics, in association with the Desktop Support Supervisor

  • Management of the IT hardware and software asset databases, in association with the IT Security Officer
  • Tracking and management of all requests for IT related hardware and software, including preparation of quotations
  • Processing of all deliveries to the IT department, including matching to work orders, updating asset database, creating associated installation service calls and liaison with end user recipients
  • Ensuring that the highest quality advice and support is given to managers and clinicians to enable maximum achievement of benefits from IT
  • Other administrative assistance to the IT department as required
  • Abide by/act at all time in line with their relevant code of professional practice