Desktop Security Lead

1 month ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

Maintaining a high quality of end user support services related to all IT issues both within GHNT and supported third party organisations. Ensuring that all applicable service level agreements with internal and external users are met and providing feedback on performance in relation to these SLAs. Ensure that the highest quality advice and support is available to managers and clinicians to enable maximum achievement of benefits from IT. Liaise with and advise departmentally based staff to ensure the delivery of an integrated and consistent IT service.

Maintain an up-to-date knowledge of technical solutions in the areas of desktop hardware, operating systems, desktop productivity software, and knowledge of technical requirements of service provider solutions. Advise Trust and supported organisations of appropriate desktop technology to meet their requirements. Share the HR Day-to-Day responsibilities of the Desktop Support Team and Deputies for the Technical Support and Security Manager where required.



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