IT Service Desk Assistant

2 weeks ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

Management of the Digital Service Desk call log, including production of performance statistics, in association with the Desktop Support Supervisor
- Management of the IT hardware and software asset databases, in association with the IT Security Officer
- Tracking and management of all requests for IT related hardware and software, including preparation of quotations
- Processing of all deliveries to the IT department, including matching to work orders, updating asset database, creating associated installation service calls and liaison with end user recipients
- Ensuring that the highest quality advice and support is given to managers and clinicians to enable maximum achievement of benefits from IT
- Other administrative assistance to the IT department as required
- Abide by/act at all time in line with their relevant code of professional practice



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