Desktop Support Officer

8 months ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

Experience of installation, support and troubleshooting of PC peripherals, including printers, scanners and PDAs. Knowledge of and experience in using helpdesk software. Familiarity with on-line technical and support resources. Ability to communicate with a wide range of end users from multiple backgrounds and organisations, including difficult users.

Ability to perform as an effective team player, and on own initiative. Willingness to enhance own skill set in relation to developments in desktop technology and software environments. Relevant NHS experience is desirable. Communications and Working Relationships End users of all grades, professions and skills.

Departmentally based system administrators. Information, Health Records, Library department staff at all levels. Third party support organisations. Partner organisations (both NHS and others) in the local health and social care community.

Work collaboratively with all members of the digital teams to deliver a seamless, efficient and effective service. Provide a customer focused approach to ensure we deliver a responsive and effective service to users. Ability to actively listen to users of the services and extract relevant information to determine their requirements or the root cause of any issues. Ability to show empathy for service users experiencing issues and demonstrate an understanding of the business impact caused.



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