IT Service Desk Apprentice

5 months ago

West Bromwich, United Kingdom West Brom Full time

**IT Service Desk Apprentice**

**Salary: £13,000 - £15,000 per annum**

**Hours: Full time - 35 hours**

**Contract: 12 - 16 Month Contract**

**Location: Hybrid Working (Head Office, West Bromwich)**

**Why choose the West Brom?**
At the West Brom, we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees.

**Overview**:
We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

**Key responsibilities: [will include but not be limited to:]**
- Work with other members of the team to develop and build relevant skills and knowledge
- Escalate Incidents or high-impact problems to the IT Managers, keeping them updated as the situation changes
- Maintaining documentation such as working instructions, user guides and procedures
- Facilitate teamwork by documenting and sharing work practices
- Creating and assigning incidents and requests based on priority to appropriate teams
- Handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured

**You will also**:

- Learn to use the company’s IT Service Management Tool to triage Incidents and Requests to the appropriate teams
- Learn how to investigate and resolve issues for users and systems

**What we are looking for**:
**Skills and experience**:

- Excellent customer service and communication skills
- Ability to work well with people and part of a team
- Excellent organisational skills
- Enthusiasm for continual learning
- Up to date knowledge of the latest IT trends
- Ability to work in a fast-paced environment
- Must be able to follow instructions well and have the ability to learn new technical concepts
- Must have strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally with all levels of management and staff

**Vision and Values**:
As a mutual building society, we put our members’ interests centre stage, every day, and our values play a central role in guiding what we do and how we work together to achieve this.

We have a set of 6 values, and together they explain how we go about what we do and what it means to be a part of the team here at the West Brom.
- Be passionate
- Care
- Do it today
- Own it
- Be real
- Better together

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**For more information, please visit the UK ENIC website.**

**Benefits**:

- Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
- Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
- Social club membership - dozens of discounts available for a wide variety of family days out and events
- Performance related pay scheme
- Corporate health plan with the option to include family members
- Life assurance provided by the Society at 4 times your salary

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