Apprentice Service Advisor

3 months ago


West Bromwich, United Kingdom Ferdotti Motor Services Ltd Full time

**About the Ferdotti Customer Service Apprenticeship**
- The Apprentice programme lasts two years and you will learn all our trade secrets
- You will learn how to speak to customers and learn how to make them love you
- You will learn how to sell
- You will be taught how to become an IT Expert
- You will learn how to deliver Sensational Customer Service
- You will have lots of fun

A Customer Service Advisor in a repair garage deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. You will handle administrative, supplier and customer relations aspects of service department operations. Your duties include:

- Welcoming customers and Parts suppliers to reception
- Answering telephone calls and dealing with requests
- Booking/scheduling vehicle services
- Checking in vehicles
- Estimating costs and gaining authorisation
- Liaising with the workshop for updates
- Tracking the vehicle through the workshop
- Ordering and handling parts

**Personal Qualities**
- Accurate and good at focussing on details.
- Friendly personality.
- Energetic and fun.
- Punctual.
- Team player with a 'can do' attitude.
- IT literate..
- A desire to make people happy

**About Ferdotti Motor Services Ltd**
- Ferdotti is a family service garage that has been established over 45 years.
- We take pride in delivering a personal service to our loyal customers.
- Our staff are the heart of the business and because of this we treat all staff as individuals and offer constant support and training.
- We have recently upgraded our offices and reception block and now have state of the art brand new facilities which help create a bright clean and pleasant working environment.
- The owners are actively involved day to day and take an interest in maintaining a fun, enjoyable working environment.

**Hours**

**Mon - Fri - 8am - 5.30pm**

**NO SATURDAYS**

**(Salary grows with age and experience)**

**Job Types**: Full-time, Permanent

Pay: £14,560.00-£19,565.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: In person



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