Customer Service Advisor

3 months ago

West Bromwich, United Kingdom Sharp Full time

Company Name:
- Sharp Business Systems UK PLC- Location:
- West Bromwich- Advert Closing Date:
- Job Number:
- JO-2306-2041- Work Type:
- Permanent / Full TimeWe have great opportunity to work as a **Customer Advisor **at our **West Bromwich office.**

We will give you all the product and system training you will need but as this is a fast-paced role where you have to think on your feet it is essential that you have previous experience working in a customer service focused role and have good administration and diary management skills.

Individuals with retail/hospitality experience will be greatly considered.

You will work **Monday to Friday 8.30 5.00 or 9.00-5.30** and be flexible when needed.

Due to the location of our office, it is desirable if you drive.

**Key Responsibilities**:

- To be first line contact/support responding to customer request/queries and complaints in an efficient and professional manner
- Processing requests for consumables, and recycling boxes.
- Logging engineer visits or helpdesk telephone support calls
- Triaging calls using our fault finder app, where possible offering remote assistance to solve the issue rather than allocating to engineer or helpdesk
- Investigating order discrepancies, both customer or engineer queries involving undelivered orders/parts from our Field Service Management system (FSM) and on our automated Managed Print Software (MPS) to ensure accurate billing and just in time supplies dispatch
- Escalating customer issues with management when the need arises.
- Getting management authorization for some consumables/free services as per general guidelines given from time to time
- Adhering to company’s policies and procedures when interacting with customers
- Staying up to date regarding company’s products, services, and policies by attending training sessions both online and in person
- Ensuring that you accurately comprehend customer’s requests and issues by confirming and clarifying information.
- Making notes on our in-house system to collaborate any request or customer chasing for updates
- Upselling products and services where possible and promoting ad on sales like next day delivery, out of hours services and upgrading their office equipment
- Maintaining accurate customer records in a customer management system and completing call notes and records where needed

**Experience, Skills & Qualifications**:

- Strong analytical and problem-solving skills to correctly identify issues and determine the most effective solutions.
- Stamina to handle high volumes of calls and consistently provide excellent service.
- Be able to show they have adequate literacy skills, written and oral.
- Be highly organized and have high attention to detail, you will need to be proactive and flexible with the ability to work on your own initiative.
- Must be proficient in outlook, and word.
- Basic understanding of excel/sap would be advantageous

**About Sharp Business Systems UK Plc**

By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction. We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.

As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.

Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.

  • Customer Service Advisor

    2 days ago

    West Bromwich, United Kingdom CV-Library Full time

    Become a Customer Service Advisor in a Leading Automotive Company. Are you passionate about delivering exceptional customer service within a dynamic and forward-thinking environment? This company, a leader in the automotive industry, is seeking a dedicated Customer Service Advisor to join their vibrant team. With a focus on innovation and excellence, the...

  • Customer Service Advisor

    2 weeks ago

    West Bromwich, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Become a Customer Service Advisor in a Leading Automotive Company.Are you passionate about delivering exceptional customer service within a dynamic and forward-thinking environment? This company, a leader in the automotive industry, is seeking a dedicated Customer Service Advisor to join their vibrant team. With a focus on innovation and excellence, the role...

  • Service Advisor

    6 days ago

    West Bromwich, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Unlock Your Potential as a Service AdvisorAre you looking for a challenging and rewarding career in the automotive industry? We are seeking a skilled and passionate Service Advisor to join our dynamic team at Jonathan Lee Recruitment Ltd.This role offers a unique opportunity to develop your skills and knowledge in sales and service, working with a leading...

  • Service Advisor

    6 days ago

    West Bromwich, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Unlock Your Potential as a Service AdvisorAre you looking for a challenging and rewarding career in the automotive industry? We are seeking a skilled and passionate Service Advisor to join our dynamic team at Jonathan Lee Recruitment Ltd.This role offers a unique opportunity to develop your skills and knowledge in sales and service, working with a leading...

  • Customer Services Advisor/order Processor

    4 months ago

    West Bromwich, United Kingdom Comton Group Full time

    **Customer Services Advisor/Order Processor** **Location: West Brom** **Salary: 24,000** My client based in West Brom has got an exciting opportunity for a Customer services advisor/Order processor to join a well-known company based within the manufacturing sector. **Responsibilities**: - Process orders received via various channels, in a timely...

  • Service Advisor

    1 day ago

    West Bromwich, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Unlock Your Potential as a Service AdvisorAre you ready to take your career to the next level in the automotive industry? We are seeking a skilled and passionate Service Advisor to join our dynamic team at Jonathan Lee Recruitment Ltd.Key Responsibilities:Liaise effectively with other departments to ensure exceptional customer service.Manage customer...

  • Service Advisor

    2 days ago

    West Bromwich, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Unlock Your Potential as a Service AdvisorAre you ready to take your career to the next level in the automotive industry? We are seeking a skilled and passionate Service Advisor to join our dynamic team at Jonathan Lee Recruitment Ltd.Key Responsibilities:Liaise effectively with other departments to ensure exceptional customer service.Manage customer...

  • Service Advisor

    2 weeks ago

    West Bromwich, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Join as a Service Advisor: A Gateway to Unparalleled Career Development Are you ready to take your career to the next level? An esteemed player in the automotive industry is seeking a passionate and skilled Service Advisor to join their dynamic team. This role offers not just a job, but a career filled with innovation, professional growth, and a chance to...

  • Service Advisor

    2 days ago

    West Bromwich, United Kingdom CV-Library Full time

    Join as a Service Advisor: A Gateway to Unparalleled Career Development Are you ready to take your career to the next level? An esteemed player in the automotive industry is seeking a passionate and skilled Service Advisor to join their dynamic team. This role offers not just a job, but a career filled with innovation, professional growth, and a chance to...

  • Full Time Customer Service Advisor

    4 months ago

    West Bromwich, United Kingdom West Brom Full time

    **Customer Service Advisor** **Location: New Square Branch (West Bromwich)** **Salary: £21,252 per annum** **Contract: Permanent** **Hours: 35 hours per week 09.00 - 18.00, Monday - Saturday** **_Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge...

  • Customer Service Representative

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Pavers Shoes Full time

    {"title": "Customer Advisor", "description": "Deliver Exceptional Customer ServiceWe are seeking a skilled Customer Advisor to join our Pavers team in West Bromwich. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.About the RoleThis is a...

  • Customer Service Representative

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Pavers Shoes Full time

    {"title": "Customer Advisor", "description": "Deliver Exceptional Customer ServiceWe are seeking a skilled Customer Advisor to join our Pavers team in West Bromwich. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.About the RoleThis is a...

  • Customer Experience Advisor

    2 days ago

    West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in West Bromwich, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...

  • Customer Experience Advisor

    2 days ago

    West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in West Bromwich, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...

  • Customer Service Representative

    2 days ago

    West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in West Bromwich, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    2 days ago

    West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in West Bromwich, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...

  • Service Advisor

    4 months ago

    West Bromwich, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our West Bromwich Motorstore running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair...

  • Christmas Customer Advisor

    3 months ago

    West Bromwich, United Kingdom Boots Full time

    Summary Job Reference: - 219093BR West Bromwich, Sandwell Centre Fixed Term We are now recruiting Christmas Customer Advisors for our 27 Queens Square Sandwell Centre West Bromwich West Midlands store. The exact shift patterns will be discussed at interview. Available shift patterns: Monday - Saturday **Christmas Customer Advisor** Joining us as a...

  • Christmas Customer Advisor

    4 months ago

    West Bromwich, United Kingdom Boots Full time

    Summary Job Reference: - 210920BR West Bromwich, Sandwell Centre Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our West Bromwich, Sandwell Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s...

  • Customer Service Advisor

    4 months ago

    West Yorkshire, United Kingdom E3 Recruitment Full time

    Are you a passionate and dedicated individual with a knack for delivering top-notch customer service? Look no further! I am currently working with a leading Facilities Management company searching for a Customer Service Advisor to join their dynamic team on a permanent basis. **Customer service advisor job requirements** - Knowledge of using databases, MS...