Waiting List Co-ordinator

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 4

**Main area**
- Urology

**Grade**
- Band 4

**Contract**
- Permanent

**Hours**
- 37.5 hours per week (Full Time - 37.5 Hours Per Week)

**Job ref**
- 164-5983047

**Site**
- Nottingham University hospital City campus
- Urology centre

**Town**
- Nottingham

**Salary**
- £25,147 - £27,596 per annum

**Salary period**
- Yearly

**Closing**
- 17/02/2024 23:59

Job overview

We have an exciting opportunity for a permanent Waiting List Administrator at Nottingham University Hospitals NHS Trust City campus within the Urology department.
The Waiting List Administrator will be in a significant administrative role and a key member of the multi-disciplinary team. The main purpose of the role is to facilitate the waiting list booking, coordination and communication with patients needed to administer the service and into be the link with patients and the consultants. The Waiting List coordinator will also provide support to the other members of the team

Main duties of the job

As part of a team, the post holder will be responsible for the administration of patient waiting lists for the patients. They will book appointment dates and any pre-requisite tests and transport. The post holder will play a key role within the service and is required to work in close liaison with NHS colleagues, patients and the general public. They will also fulfill administrative duties in support of clinicians, including sending letters to patients, and arrange pre operative appointments
About you:
You will be an enthusiastic and conscientious team player. A positive attitude and 'customer service' skills are essential. You will be able to work under pressure, have excellent written and verbal skills, excellent planning, time-management and organisational skills, as well as being an innovative thinker and always willing to put forward ideas knowing that you are part of a forward-thinking team. You will be able to prioritise your workload throughout the day. You must be able to demonstrate a clear understanding of confidentiality issues.

Working for our organisation

This role is interesting and can provide a high degree of job satisfaction due to the crucial administrative support it provides to the clinicians. Self-sufficient, motivated individuals who work well as a team and who want to make a difference are encouraged to apply.

The applicant will adhere to the Trust values and behaviours

Detailed job description and main responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and person specification documents attached to this advert.

The post-holder will lead the administration of patient waiting lists for the Urology department. Duties will include adding/removing patients from the waiting lists; coordinating/booking patient transport and admission to hospital using clinical IT systems; writing letters to patients to confirm appointments or to communicate outcomes to patients and GPs, based on audio dictation from clinicians; act as the first point of contact for patient queries; work with pace towards patient admission and discharge and ensure accurate entry of data and minimise breaches against targets; work to defined protocols when allowing patients to access the service; work flexibly and step-in where needed in administration to allow the service to continue to grow and improve.



Person specification

**Qualifications**:
Essential criteria
- GSCE Grade C (new grade 4) or equivalent including English and Maths

Experience

Essential criteria
- Proven clerical experience.
- Experience of working to deadlines

Analytical and Judgement

Essential criteria

Desirable criteria
- Demonstrate knowledge of waiting list management

Communication

Essential criteria

Desirable criteria
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of

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