Waiting List Co-ordinator

1 month ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 4

**Main area**
- ENT
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (Monday-Friday)
- **Job ref**
- 164-4765963**Site**
- Queen's Medical Centre
- **Town**
- Nottingham
- **Salary**
- £23,949 - £26,282 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

An opportunity has arisen to join the Administrative Team within the ENT Department as a Waiting List Co-ordinator at Nottingham University Hospitals NHS Trust. We are looking for a dynamic individual to join our ENT Head and Neck Hub based at the Queen's Medical Centre.

You will support a team of 3 Head and Neck Consultants in managing their 62 day cancer and 18 week RTT waiting lists as well as providing support to the wider waiting list team.

Main duties of the job

The main duties of the job role will be to provide waiting list support to a team of Head and Neck ENT Consultants as well as supporting the needs of the service as a whole. You will liaise with your allocated Consultants to schedule the surgery lists and be responsible for adding/removing patients to the NUH waiting list, validating the waiting lists following the 18week RTT pathway + patient access policy and co-ordinating/booking admissions to NUH, using hospital IT systems..

You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills. You will have a good understanding of the 18 week RTT pathway, 62 day Cancer Pathway and Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality, and be able to remain calm under pressure using your initiative to problem solve.

Working for our organisation

This is an opportunity to join a team of highly motivated and experienced administrators and be responsible for ensuring our ENT patients experience a professional and helpful service.

In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values.

The working pattern is negotiable within the core hours on 0800 - 1700 Monday to Friday.

**Our Vision**: Outstanding in health outcomes and patient and staff experience.

**Our Mission**: Working together with our patients, staff and partners to deliver world class healthcare, research, education and training. A leading teaching hospital and an innovative partner, improving the health and wellbeing of the communities we serve.

**Our Values**: Caring and Helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.

Detailed job description and main responsibilities

In addition to the above summary you need to familiarise yourself with the full job description and person specification documents attached to this advert.

Person specification

**Qualifications**:
Essential criteria
- 5 GCSE’s or equivalent C or above - must include English
- Computer literate to ECDL standard or equivalent.

Desirable criteria
- RSA Level III in Admin or equivalent

Experience

Essential criteria
- Proven experience in an admin role
- Demonstrable experience of working to deadlines

Desirable criteria
- Experience of managing waiting lists
- Knowledge of 18 week RTT
- Previous experience of admin role within NHS

Communication and relationship

Essential criteria
- Must be able to clearly and accurately convey information verbally to different audiences
- Ability and experience to be discerning in sensitive situations
- Must be able to communicate with a wide range of healthcare professionals at different levels of seniority

Analytical and Judgement

Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries
- Able to complete tasks using own initiative

Desirable criteria
- Demonstrate knowledge of waiting list management

Physical skills

Essential criteria
- Good, experienced IT skills
- Constant use of VDU equipment

Planning and organisational skills

Essential criteria
- demonstrates and ability to organise own work schedule
- ability to manage and implement change
- excellent organisational/co-ordination/work prioritisation skills

other requirements

Essential criteria
- remains calm and co-operative under pressure or in difficult situations
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the ess

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