1st Line Support
3 weeks ago
**The Company**:
Upcruit has the pleasure of working with this well-established IT support Company. Due to demand, they are seeking a support engineer to complement their existing support team. IT Company with a broad range of Clients and Technologies, a Microsoft® Silver Partner. It was Founded in 2005, providing Global Support, Services, and management systems for up to 5000+ desktops. Head office in South East England.
**The Role**:
Due to industry growth, we now require self-driven and highly motivated people to come in and build on their expertise in the support sector and complement the existing team.
**Key responsibilities**:
- qualifying and documenting the problems raised by customers;
- Responsible for handling support of service requests related to all technology, including; workstations, servers, printers, networks, and vendor-specific hardware and software.
This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation.
In return, my client offers a great career path with a competitive salary and excellent company benefits.
**Key skills are as follows**:
- Windows 7,8 & 10 Administration & Support
- Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
- Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLANs.
- Understand cabling needs for IT/Telephone System Jobs
- Strong communication and customer service skills.
- Able to install, configure, upgrade and relocate PC hardware, software and print devices.
- Experience with Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem-solving.
- Experience in PC hardware troubleshooting and problem-solving.
- Microsoft Office 365 experience an advantage.
This role is a 1st /2nd Line Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 1st /2nd Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.
**All applicants must have work authorisation and a valid VISA to work in the UK.**
**Job Types**: Full-time, Permanent
**Salary**: £18,731.86-£26,195.81 per year
**Benefits**:
- Additional leave
- Company events
- Employee discount
- Gym membership
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Burgess Hill, West Sussex: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- IT support: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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