1st Line Support

3 weeks ago


Burgess Hill, United Kingdom Upcruit Full time

**The Company**:
Upcruit has the pleasure of working with this well-established IT support Company. Due to demand, they are seeking a support engineer to complement their existing support team. IT Company with a broad range of Clients and Technologies, a Microsoft® Silver Partner. It was Founded in 2005, providing Global Support, Services, and management systems for up to 5000+ desktops. Head office in South East England.

**The Role**:
Due to industry growth, we now require self-driven and highly motivated people to come in and build on their expertise in the support sector and complement the existing team.

**Key responsibilities**:

- qualifying and documenting the problems raised by customers;
- Responsible for handling support of service requests related to all technology, including; workstations, servers, printers, networks, and vendor-specific hardware and software.

This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation.

In return, my client offers a great career path with a competitive salary and excellent company benefits.

**Key skills are as follows**:

- Windows 7,8 & 10 Administration & Support
- Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
- Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLANs.
- Understand cabling needs for IT/Telephone System Jobs
- Strong communication and customer service skills.
- Able to install, configure, upgrade and relocate PC hardware, software and print devices.
- Experience with Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem-solving.
- Experience in PC hardware troubleshooting and problem-solving.
- Microsoft Office 365 experience an advantage.

This role is a 1st /2nd Line Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 1st /2nd Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.

**All applicants must have work authorisation and a valid VISA to work in the UK.**

**Job Types**: Full-time, Permanent

**Salary**: £18,731.86-£26,195.81 per year

**Benefits**:

- Additional leave
- Company events
- Employee discount
- Gym membership
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Burgess Hill, West Sussex: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- IT support: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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