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Junior End User Support Engineer
4 months ago
Unspecified
We are currently seeking to recruit a Junior End User Support Engineer to join our teams within Winnersh, UK. This is a full-time site-based role with the hours of work being 08:00 to 16:30 Monday to Thursday and 08:00 to 16:15 on Friday. The EUS Engineer will also be required to support our teams in Burgess Hill, West Sussex one day per week.
The EUS Engineer may be required at times to work outside his/her normal working hours for the effective performance of the duties of the post.
Role Overview:
As part of the wider DT team the post holder will take ownership of IT related issues and be proactive to find solutions, whilst ensuring that all administration duties are completed to include; logging and closing of helpdesk calls.
Role Responsibilities:
Support and deliver refresh targets for the BC and all other EMEA North locations facilities
Support and deliver all Build Centre related activities (Forecasting, Ordering, Logistics, Retiring)
To provide a very high level of customer service orientated IT support to the business, all staff and customers
Provide 1st and 2nd line support to all staff and customers
Work with service desk engineers when support is escalated to you and communicate the progress
To identify and carry out root cause analysis of IT problems/ issues and implement corrective actions
Ability to create, maintain and develop effective working relationships with other departments and sites and act as an integral part of a Global / regional IT team
Take ownership of problems and helpdesk tickets and ensure that they are tracked and resolved in a timely manner
Troubleshooting and fault fixing to maintain end-user hardware and applications
Installing, upgrading and configuration of software
Develop and deliver training on IT applications
Ensure compliance of the Company’s security policies and standards
Participate in projects and work with other IT teams and/or external vendors
Key Attributes:
Job Knowledge: Is comfortable using all Microsoft tools, excel, PowerPoint and Access is desirable but not essential.
Collaborative Skills: Initiates and develops relationships and gains the confidence and cooperation of people within and outside the business.
Results Focus/Execution: A results-oriented employee who sets challenging goals and achieves results, whilst prioritizing tasks and overcoming obstacles.
Communication Skills: Excellent written and verbal communication skills with the ability to present ideas and information clearly at all levels. Has the ability to adapt style and listens to and values different opinions.
Planning & Organising: Working with the project lead can assist in documenting realistic work plans, sets goals, and aligns personal plans/goals with company goals. Manages time well and effectively, including personal attendance and on-time performance.
Essential Requirements:
Educated to GCSE level at C or above inclusive of English, Maths and IT
A customer focused approach with a proactive and strong work ethic
Excellent communication skills; both verbal and written and the ability to work with people at all levels of the business
Excellent analytical and problem solving skills
Desirable Requirements:
2nd level qualification in an IT related discipline (BTEC or A-Level)
Driving License or working towards achieving
Previous service desk experience, 1st and 2nd line support within a Microsoft environment
Experience of PC hardware setup , configuration and troubleshooting within a large organisation
Experience of basic management of phone systems; including Voice Over IP systems
Experience of writing and editing documentation, such as manuals, training documents
Exposure to change management process and change handling within an ITIL environment
Experience of troubleshooting security software/antivirus software
Experience of wired/wireless networks; including cabling and switches
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
What we can offer you:
Competitive Salary
Private Medical Insurance
Health & Wellbeing Cash Plan
Fantastic Pension Scheme which operates as a 2:1 match up to 10%
Life Assurance
25 days vacation plus bank holidays plus the ability to buy/sell 5 days per year
Flexible working
Employee selectable top up benefits
And so much more
About us:
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
