Junior End User Support Engineer

4 weeks ago

Burgess Hill, United Kingdom Raytheon Technologies Full time

Unspecified

We are currently seeking to recruit a Junior End User Support Engineer to join our teams within Winnersh, UK. This is a full-time site-based role with the hours of work being 08:00 to 16:30 Monday to Thursday and 08:00 to 16:15 on Friday. The EUS Engineer will also be required to support our teams in Burgess Hill, West Sussex one day per week.

The EUS Engineer may be required at times to work outside his/her normal working hours for the effective performance of the duties of the post.

Role Overview:

As part of the wider DT team the post holder will take ownership of IT related issues and be proactive to find solutions, whilst ensuring that all administration duties are completed to include; logging and closing of helpdesk calls.

Role Responsibilities:

Support and deliver refresh targets for the BC and all other EMEA North locations facilities

Support and deliver all Build Centre related activities (Forecasting, Ordering, Logistics, Retiring)

To provide a very high level of customer service orientated IT support to the business, all staff and customers

Provide 1st and 2nd line support to all staff and customers

Work with service desk engineers when support is escalated to you and communicate the progress

To identify and carry out root cause analysis of IT problems/ issues and implement corrective actions

Ability to create, maintain and develop effective working relationships with other departments and sites and act as an integral part of a Global / regional IT team

Take ownership of problems and helpdesk tickets and ensure that they are tracked and resolved in a timely manner

Troubleshooting and fault fixing to maintain end-user hardware and applications

Installing, upgrading and configuration of software

Develop and deliver training on IT applications

Ensure compliance of the Company’s security policies and standards

Participate in projects and work with other IT teams and/or external vendors

Key Attributes:

Job Knowledge: Is comfortable using all Microsoft tools, excel, PowerPoint and Access is desirable but not essential.

Collaborative Skills: Initiates and develops relationships and gains the confidence and cooperation of people within and outside the business.

Results Focus/Execution: A results-oriented employee who sets challenging goals and achieves results, whilst prioritizing tasks and overcoming obstacles.

Communication Skills: Excellent written and verbal communication skills with the ability to present ideas and information clearly at all levels. Has the ability to adapt style and listens to and values different opinions.

Planning & Organising: Working with the project lead can assist in documenting realistic work plans, sets goals, and aligns personal plans/goals with company goals. Manages time well and effectively, including personal attendance and on-time performance.

Essential Requirements:

Educated to GCSE level at C or above inclusive of English, Maths and IT

A customer focused approach with a proactive and strong work ethic

Excellent communication skills; both verbal and written and the ability to work with people at all levels of the business

Excellent analytical and problem solving skills

Desirable Requirements:

2nd level qualification in an IT related discipline (BTEC or A-Level)

Driving License or working towards achieving

Previous service desk experience, 1st and 2nd line support within a Microsoft environment

Experience of PC hardware setup , configuration and troubleshooting within a large organisation

Experience of basic management of phone systems; including Voice Over IP systems

Experience of writing and editing documentation, such as manuals, training documents

Exposure to change management process and change handling within an ITIL environment

Experience of troubleshooting security software/antivirus software

Experience of wired/wireless networks; including cabling and switches

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

What we can offer you:

Competitive Salary

Private Medical Insurance

Health & Wellbeing Cash Plan

Fantastic Pension Scheme which operates as a 2:1 match up to 10%

Life Assurance

25 days vacation plus bank holidays plus the ability to buy/sell 5 days per year

Flexible working

Employee selectable top up benefits

And so much more

About us:

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

  • IT Deployment and User Support Specialist

    1 week ago

    Burgess Hill, West Sussex, United Kingdom Clearline Recruitmentment Ltd Full time

    Responsibilities Acting as Single Point of Contact for deployment projects and problem management resolution across all endpoints Effectively communicating with all areas of the business, proactively finding solutions and delivering added value Administering new and existing user accounts, performing essential maintenance tasks and configuration...

  • Senior IT User Support Specialist

    1 week ago

    Burgess Hill, West Sussex, United Kingdom Clearline Recruitmentment Ltd Full time

    Our client, a global name in Pharmaceuticals, is one of the top 100 companies to work for in the UK.They are looking to hire a Senior IT User Support Specialist to join their team based in Burgess Hill on a 6-month contract basis.Responsibilities Proactively managing IT support incidents and requests, performing root cause analysis and recommending controls...

  • IT User Support Specialist

    3 weeks ago

    Burgess Hill, United Kingdom CK GROUP Full time

    CK Group are recruiting for an IT User Support Specialist to join a diagnostics company at their site in Goddards Green near Burgess Hill, West Sussex on a contract basis for 6 months. The working hours for this role are 37.5 hours a week, Monday - Friday, covering hours between 08.30 - 17.30. On occasion, flexibility may be needed to work outside of these...

  • IT User Support Specialist

    1 week ago

    Burgess Hill, West Sussex, United Kingdom CK GROUP Full time

    CK Group are recruiting for an IT User Support Specialist to join a diagnostics company at their site in Goddards Green near Burgess Hill, West Sussex on a contract basis for 6 months.The working hours for this role are 37.5 hours a week, Monday - Friday, covering hours between On occasion, flexibility may be needed to work outside of these hours or travel...

  • Junior Field Service Engineer

    2 months ago

    Burgess Hill, United Kingdom Future Engineering Recruitment Ltd Full time

    **Junior Field Service Engineer** **Covering Sussex** **£25,000 Basic + Company Car + Great Benefits + Healthcare Cash Plan + Job Stability + Job Satisfaction** Are you someone that is looking to stabilise your career within a secure company where you will be treated as more than a number? If this is the case, this is a great opportunity, as a Junior Field...

  • UX Engineer/Front-End Engineer

    1 month ago

    Burgess Hill, United Kingdom Tata Consultancy Services Full time

    Role : Frontend Engineer Job Type: Permanent Location: Burgess Hill, UK (Hybrid) Ready to utilise your skills in front-end technologies? Are you passionate about agile software development, including design, implementation, and deployment? We have an exciting role for you as Frontend Engineer! TCS is a purpose-led transformation company,...

  • UX Engineer/Front-End Engineer

    4 weeks ago

    Burgess Hill, United Kingdom Tata Consultancy Services Full time

    Role : Frontend Engineer Permanent Burgess Hill, UK (Hybrid) in front-end technologies? agile software development, including design, implementation, and deployment? Frontend Engineer! TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful...

  • UX Engineer/Front-End Engineer

    1 month ago

    Burgess Hill, United Kingdom Tata Consultancy Services Full time

    Job Description Role : Frontend Engineer Job Type: Permanent Location: Burgess Hill, UK (Hybrid) Ready to utilise your skills in front-end technologies? Are you passionate about agile software development, including design, implementation, and deployment? We have an exciting role for you as Frontend Engineer! TCS is a purpose-led...

  • UX Engineer/Front-End Engineer

    1 month ago

    Burgess Hill, United Kingdom Tata Consultancy Services Full time

    Role : Frontend Engineer Job Type: Permanent Location: Burgess Hill, UK (Hybrid) Ready to utilise your skills in front-end technologies? Are you passionate about agile software development, including design, implementation, and deployment? We have an exciting role for you as Frontend Engineer! TCS is a purpose-led transformation company,...

  • UX Engineer/Front-End Engineer

    4 weeks ago

    Burgess Hill, United Kingdom Tata Consultancy Services Full time

    Role : Frontend Engineer Job Type: Permanent Location: Burgess Hill, UK (Hybrid) Ready to utilise your skills in front-end technologies? Are you passionate about agile software development, including design, implementation, and deployment? We have an exciting role for you as Frontend Engineer! TCS is a purpose-led transformation company,...

  • UX Engineer/Front-End Engineer

    3 weeks ago

    Burgess Hill, United Kingdom Tata Consultancy Services Full time

    Role : Frontend Engineer Job Type: Permanent Location: Burgess Hill, UK (Hybrid) Ready to utilise your skills in front-end technologies? Are you passionate about agile software development, including design, implementation, and deployment? We have an exciting role for you as Frontend Engineer! TCS is a purpose-led transformation company,...

  • UX Engineer/Front-End Engineer

    3 weeks ago

    Burgess Hill, United Kingdom Tata Consultancy Services Full time

    Job Description Role : Frontend Engineer Job Type: Permanent Location: Burgess Hill, UK (Hybrid) Ready to utilise your skills in front-end technologies? Are you passionate about agile software development, including design, implementation, and deployment? We have an exciting role for you as Frontend Engineer! TCS is a purpose-led...

  • IT User Support Specialist

    1 week ago

    Burgess Hill, West Sussex, United Kingdom CK GROUP Full time

    CK Group are recruiting for a IT Support Specialist to join a diagnostics company at their site in Goddards Green near Burgess Hill, West Sussex on a contract basis for 6 months.Daily Rate:£300 - £350 per day PAYEThis role is outside IR-35.IT Support Specialist Role: Deploying, patching and validating hardware builds including HP laptops running Windows...

  • Front-end developer

    2 weeks ago

    Burgess Hill, United Kingdom Fairfield Consultancy Services Ltd Full time

    We are hiring Front End UX/ UI Engineer for our client in Burgess Hill, UK (Hybrid) Mode-FTE JOB DETAILS Front-end UX/UI Engineer Location - Burgess Hill office UI- Front End Front-end UX/UI Engineer and Designer needed for project Fast Forward Intraday Reporting Platform (IRP). Strong Front-end basics needed - React, OneAmex DLS, REST, YAML, some Java...

  • Engineer I

    3 days ago

    Burgess Hill, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Engineer I

    3 days ago

    Burgess Hill, United Kingdom American Express Full time

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Senior Engineer – React, Kotlin/Java – B2B Payments

    3 days ago

    Burgess Hill, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Senior Engineer – React, Kotlin/Java – B2B Payments

    4 days ago

    Burgess Hill, United Kingdom American Express Full time

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Senior Engineer

    3 days ago

    Burgess Hill, United Kingdom American Express Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • 1st Line Support

    3 weeks ago

    Burgess Hill, United Kingdom Open Positions Full time

    **The Company**: Upcruit has the pleasure of working with this well-established IT support Company. Due to demand, they are seeking a support engineer to complement their existing support team. IT Company with a broad range of Clients and Technologies, a Microsoft® Silver Partner. It was Founded in 2005, providing Global Support, Services, and management...