Senior IT User Support Specialist

1 week ago


Burgess Hill, West Sussex, United Kingdom Clearline Recruitmentment Ltd Full time

Our client, a global name in Pharmaceuticals, is one of the top 100 companies to work for in the UK.


They are looking to hire a Senior IT User Support Specialist to join their team based in Burgess Hill on a 6-month contract basis.


Responsibilities

  • Proactively managing IT support incidents and requests, performing root cause analysis and recommending controls for problem mitigation
  • Deploying, patching, and validating hardware builds including HP laptops running Windows 10/11 OS, Apple iPhones and Microsoft Windows Server
  • Processing new starter, mover, and leaver requests
  • Contributing to organisational programmes of work and leading on internal IT projects
  • Acting as single point of contact for departmental projects and problem management resolution across all endpoints
  • Effectively communicating with all areas of the business, proactively finding solutions and delivering added value
  • Administering new and existing user accounts, performing essential maintenance tasks and configuration changes

Requirements:


Educated to GCE A-Level or equivalent, you will have a background in IT Support and hardware deployment projects in medium to large organisations.


  • You will be confident in providing support and guidance to all end users, able to demonstrate your IT service management, incident resolution, request and change management skills.
  • Use your expertise to assist and train colleagues in the IT department and wider business.
  • Able to work in a professional manner and maintain a consistent image through open communication, collaboration and a strong desire to over achieve.
  • Show an aptitude for a range of technologies, from software installations to cloud services, able to support users with varying levels of experience and capability.
  • Able to demonstrate integrity, courage and passion in your work, inspiring others to do now what our customers' needs next.

Qualifications and Experience

Essential:

  • Educated to GCE A level or equivalent standard
  • Hold an IT related qualification
  • 3 years or more in a similar role providing 2nd/3rd line support in a medium to large organisation.

Desirable:

  • Qualification or exposure to ITIL framework
  • Agile methodology

Job Title:
Senior IT User Support Specialist

Location:
Burgess Hill, Office Based

Salary:
£300-£350 per day PAYE

Full Time:37.5 hours per week

Fixed Term Contract 6 months
For more information, please contact Chloe McCausland at Clearline Recruitment.

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