Clinic Coordinator

4 weeks ago


London, United Kingdom LMA Full time

Meet and greet patients and ensure all the patient's needs are met while visiting the practice
- Liaising with Surgeons, Optometrists, Nurses and Patient Care Coordinators to ensure the smooth running of the patients journey within the clinic
- Managing and coordinating multiple complex diaries of 8 Optometrists and 4 Surgeons
- Initial point of contact and gatekeeping for all patients, daily vendors, visiting clinicians and contractors
- Fast-paced multi-tasking, completing tasks quickly in line with protocols and appropriately responding to priority situations
- Dispensing eye drops - full training given to achieve Level 2 Dispensing Assistant Qualification
- Taking payments and processing refunds on several databases
- Gathering feedback from patients via questionnaires, testimonials and electronic methods
- Keeping clinic areas clean and tidy and of an excellent standard
- To complete all relevant administration including scanning patient information, booking appointments, preparing templates, updating patient databases and making sure legal documents are submitted correctly
- To play an active part in the maintenance of a supportive learning environment within the clinic
- Opening and closing of the premises
- Run external surgeons' clinics including liaising with their offices regarding booking appointments, payments and dealing with enquiries and complaints
- Helping less able patients to access clinic and anticipating individual needs
- Must assist all other teams where necessary



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