Clinical Coordinator

2 months ago


London, United Kingdom Bank Partners Full time

**Job Title**: Outpatient Clinical Coordinator

**Department**: Moorfields St. Georges

**Grade**: Band 3

Are you prepared to advance in your career? If yes, why not join one of the UK's premier independent providers of NHS staff bank management? A fantastic new position for a Band 3 full time Clinical Coordinator has recently become available at Moorfield's Eye Hospital - St. Georges. This position is ideal for someone with excellent communication skills, attention to detail, the ability to perform well under pressure, and is a strong team player.

**Role Overview**
- To ensure effective clinic management, to reduce over boking of clinics and making sure patients have a positive experience.
- To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/care's and external stakeholders and being able to demonstrate a commitment to putting patient care first.
- To provide a professional, comprehensive, and efficient reception and administration service to the Trusts outpatient clinics based at Moorfield’s, City Road.
- To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face to face where possible

**Main Responsibilities**
- Provide and effective, efficient, customer friendly service to the patients.
- Appoint, cancel, and rearrange appointments accurately and as required using an electronic booking system.
- Provide administrative support for clinicians where required
- Sending out all appropriate information and materials to callers after the call has finished

**Essential skills/ abilities required**
- Ability to communicate to high standard both verbally and written while always maintain a professional and polite manner
- Ability to manage multiple processes simultaneously with strong organisation skills.
- Ability to priorities/manage workload
- Ability to remain calm whilst working in pressurised environment.
- Ability to make decisions within et procedures and protocols.
- Computer skills - including Database, Word and Excel
- Working as part of a team

**Personal qualities**
- Work on own initiative
- Enthusiasm to approach new challenges
- Presents themselves professionally
- Presents themselves professionally
- Sensitive, empathetic, and good humored

**Experience**
- Administrative experience
- Experience of working in a busy and demanding customer facing role


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