Servicenow System Administrator

2 weeks ago

Thame, United Kingdom Travelodge Full time

**Our mission**

Travelodge’s mission is to be the UK’s favourite hotel for value.

With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offer and our low-cost operations.

**The job in a nutshell**

As a ServiceNow System Administrator, you will support, maintain, configure, and develop our use of the ServiceNow platform, working closely with our ServiceNow delivery partner.

You will perform the day-to-day administration of the ServiceNow platform, manage lifecycle upgrades, enhance workflows, forms, and reports, and provide support to end users. You’ll proactively identify platform enhancements to maximise value.

You will ensure that all IT services and associated attributes such as SLAs and priorities are correctly configured onto ServiceNow, as required by ITIL processes e.g., Incident and Change Management. It will be your job to ensure that ServiceNow is configured to enable the user base, support teams and suppliers to access and perform actions according to their role.

**What you’ll be doing**
- Setting up, configuring and conducting day-to-day administration of the ServiceNow platform including conducting

changes to the platform
- Identifying errors, remediating and ensuring that system and database management conforms to policy and standards
- Providing support to end users, support teams and suppliers (including adding users) that are involved in IT Service Management
- Managing the lifecycle of change of Software versions of ServiceNow 

Planning and implementing upgrades
- Managing instance security including user/group access, access control rules and auditing
- Monitoring and maintaining the agreed levels of availability, security, performance and operational capability of ServiceNow
- Day-to-day management of the product service backlog: actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery
- Proactively identifying and executing platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform
- Proactively monitor licence usage to ensure we remain compliant and manage cost effectively.

**Budget & Staff Management Accountabilities**

None

**What we’ll expect from you**

To succeed in this role, you must have previous ServiceNow and Service Management experience.

You will be a tenacious self-starter with the ability to hit the ground running and a propensity to learn fast.

The following skills are essential for this role:

- Knowledge and experience of designing, developing and configuring ServiceNow
- Demonstrable hands-on experience of day-to-day technical platform administration, support and maintenance
- Willingness to contribute in an energetic and positive fashion

In addition you’ll need to demonstrate:

- Certified ServiceNow System Administrator (CSA)
- ITIL Foundation Certification
- Experience of configuring workflow processes

**Travelodge Traits**

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:
I care about people
- I treat everyone in a way I would like to be treated
- I am easy to work with
- I have a can do attitude
- I care about the impact my work has on others

I pay attention to detail
- I do the little things that make a difference to our customers
- I work to brand standards
- I treat Travelodge time, equipment and stock as if it were my own

I drive for results
- I hit targets in my role and work at the right pace
- I take ownership of problems and try to fix them fast
- I look for ways to avoid future problems
- I look for ways to promote Travelodge

**What you can expect from us**

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.Please add job Description

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