Administrator
3 days ago
Customer Service Administrator position in Thame.
**Your new company**
A well established company in Thame are seeking an experienced Customer Service Administrator to join them.
**Your new role**
As the Customer Service Administrator you will be assisting with all aspects of the administration for the company, providing a high quality of service and to assist the CEO and senior colleagues in any and all delegated tasks.
This will include:
- Answering the telephone, in a positive manner, dealing with calls where possible or directing callers to the correct person, taking clear and accurate messages as necessary.
- Assist with all aspects of the administration on a day to day basis.
- Take minutes of internal meetings, ensure they are approved by the CEO and circulated in a timely manner.
- Assist in ensuring that all electronic and paper record keeping systems accurate and up to date, and that all records are promptly filed as appropriate.
- Assist in producing and/or updating procedure manuals, risk management advice and training materials as necessary.
**What you'll need to succeed**
- Be educated to at least A-Level or equivalent, with C Grades or better in GCSE English and Maths.
- Have sound written and verbal communication skills, including an excellent telephone manner and the confidence to deal effectively with a range of external contacts.
- Have very high professional standards of work, including a consistent attention to detail, complete reliability and accuracy, and a constant commitment to excellence.
- Have access to confidential information, requiring absolute discretion at all times.
- Demonstrate a high level of ability to organise and prioritise work, particularly in order to meet deadlines.
- Have a very proficient knowledge of IT, including good working knowledge of standard Microsoft Office software.
- Be sympathetic to and have an understanding of the company and its culture.
**What you'll get in return**
As the Customer Service Administrator you will receive:
- 25 days' annual leave (plus bank holidays)
- On site car parking
- Pension scheme (matching contributions up to 10% depending on length of service)
- Following successful completion of a 6-month probationary period, support may be offered to study for professional qualifications awarded by the Chartered Insurance Institute.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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