Royal Opera House

6 months ago


London, United Kingdom Royal Opera House Full time

We’re on the lookout for great Reservations Assistants to join our restaurants within the Royal Opera House in the iconic Covent Garden.

**THE ROYAL OPERA HOUSE**:
Our restaurants are beautiful, busy places, soaked in culture from Opera and Ballet that has been performed here since 1732. You’ll be joining a super big-hearted, very talented team who will be on hand to support you from your first day.

**WHO WE’RE LOOKING FOR**:

- Someone who makes sure our guests consistently receive world class service in a personal and warm way.
- Look after our guests - listening to understand their wants and needs, finding ways to exceed their expectations and presenting solutions for the guests in the moment.
- Become an expert on our restaurants and bars, our reservation policy, our menus and products and find the best way to accommodate any of our guests requests.
- Follow clear step-by-step processes and confidently use our Reservations system (ResDiary), ensuring guest details and specific information is always recorded in a first class and easy to understand way.
- Take pride in finding solutions to guests needs, and assume responsibility for any issues, always looking to resolve any problems in the best possible way.
- Ensure flawless communication between our guests and the rest of the teams. From sharing important information about dietary requirements, to keeping guests informed about anything that might affect their experience - make sure everyone has the correct information and everyone is on the same page.

**PERKS**:
Typical effective hourly rate of £12-14/hour depending on experience

We care deeply about your wellbeing and helping you to live your happiest, healthiest life. Here are a few our key benefits at The Royal Opera House, to ensure you are supported and feel valued being part of our teams:

- Industry-leading pay
- Free food daily from our dedicated staff restaurant that offers a range of tastes and diets.
- 28 days paid holiday a year.
- On-going training and development.
- Discounted/free tickets for performances
- Always finish in time to catch the tube
- Easily accessible, central location
- Cycle to work scheme
- And much more

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.

**Salary**: £12.00-£14.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- LONDON: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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