Services Support

3 months ago

London, United Kingdom Heathrow Full time

Heathrow’s vision is simple: to give passengers the best airport service in the world. It’s an ambitious goal, where success depend s on the crucial work o f our Services team. We’re the ones who keep things moving for the millions of passengers who travel with us every year.

Together, we create a seamless experience across the whole passenger journey, from Heathrow’s road and rail network, to our award-winning terminals and VIP offering. First and foremost, it’s about delivering excellent operational performance, every day. For those in Engagement and Solutions Delivery, it’s also looking for new ways to drive improvement and push the boundaries of the service Heathrow can deliver.

You’ll join a team that instinctively knows how to keep things flowing and what makes people tick. It’s about being friendly, focused and helpful - stepping in before you’re even asked. You’ll be working in a rewarding environment, with training and support so you can always be at your best and grow your skills. Most importantly, y ou’ll be given real accountability and a chance to take ownership. This is an opportunity to make your mark on the experiences of countless passengers.

This role will primarily be terminal based, working alongside our PRS (Passenger Requiring Support) supplier, Wilson James, stepping in to assist the service provider and solve problems as required.
- Working closely with the Services Lead - PRS Regulation and Relationships to ensure that they have proactive and meaningful relationships with the Heathrow Access Advisory Group (HAAG), Charities and the Civil Aviation Authority (CAA) to ensure Heathrow has an integrated, effective, and critical stakeholder.
- Monitoring and auditing the Assistance Service across a range of activities and drive continuous improvement both operationally and strategically working with the Services Lead - Implementation and Continuous Improvement team.
- Managing the on-going day to day relationship with our Assistance Service supplier.
- Working closely with the Assistance Service team to deliver a world class PRS Service.
- Actively increasing the visibility and understanding of PRS across the company and our stakeholders.
- Understanding the factors which impact the PRS operation performance, seeking to plan enhanced future performance and efficiency as well as clearly communicating these to others to all stakeholders.
- Good understanding of the PRS operational background and understanding of the Airport environment.
- Passion and interest in enhancing the Passengers Requiring Support experience.
- Experience of leading people, being proactive in a demanding and pressurised working environment.
- Experience working closely with external stakeholders.
- The ability to understand complex regulation and data.

**Ideally, you'll also have**:

- Experience working with customers with hidden disabilities.

Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other - a city within a city - where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

**Our rewards**

We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.

**Working Location**

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.

**Sustainable Travel to work**

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

**Equal Opportunities

  • Support Worker Supported Living

    3 months ago

    London, United Kingdom Inspiration Support Services Full time

    **Support worker for Semi Independent Living Accommodation** **Job details** Full-time | Part-time | Bank| Permanent **Full job description** **Support Worker (16+ Semi-Independent)** **Job purpose**: - To deliver a high-quality service for semi-independent accommodation and support to young people aged 16 plus who are preparing to leave the care of...

  • Support Services Manager

    6 days ago

    London, Greater London, United Kingdom Creative Support Ltd Full time

    About the Role:We are seeking two compassionate and proactive individuals to take a lead in providing person-centered care and support to our service users. As a key member of our team, you will work closely with the Extra Care Registered Manager to ensure an empowering service that meets the needs of our clients and their families.Key...

  • IT Support Specialist

    3 days ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Job Summary:We are seeking an experienced IT Support Specialist to join our team at Lucid Support Services Ltd. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our computer systems and networks.Key Responsibilities:Install and configure computer hardware, operating systems, and applicationsBuild and...

  • IT Support Specialist

    3 days ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Job Summary:We are seeking an experienced IT Support Specialist to join our team at Lucid Support Services Ltd. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our computer systems and networks.Key Responsibilities:Install and configure computer hardware, operating systems, and applicationsBuild and...

  • Care Team Manager

    5 days ago

    London, Greater London, United Kingdom Creative Support Full time

    About the Role:Creative Support is seeking a compassionate and proactive leader to provide person-centered care and support to our service users. As a Lead Care Manager, you will be responsible for the operational management and quality of the service, consisting of 13 one-bedroom flats. You will collaborate with Social Services and other stakeholders to...

  • Care Team Manager

    4 days ago

    London, Greater London, United Kingdom Creative Support Full time

    About the Role:Creative Support is seeking a compassionate and proactive leader to provide person-centered care and support to our service users. As a Lead Care Manager, you will be responsible for the operational management and quality of the service, consisting of 13 one-bedroom flats. You will collaborate with Social Services and other stakeholders to...

  • Support Services Team Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Evolve Housing + Support Full time

    Position Type: PermanentWork Schedule: Full time (37.5 hours per week)Role Overview: If you possess substantial experience in support roles with supervisory responsibilities or are currently in a leadership position seeking to advance your career in the homelessness sector, Evolve Housing + Support is an ideal environment for your professional growth.Our...

  • Support Secretary

    6 days ago

    London, Greater London, United Kingdom Law Support Full time

    Job Summary:We are seeking a highly organized and detail-oriented Junior Legal Secretary to join our team at Law Support. As a key member of our administrative staff, you will provide exceptional support to our partner and team members, ensuring seamless day-to-day operations.Key Responsibilities:Provide administrative support to the partner, including diary...

  • Support Services Supervisor

    3 months ago

    London, United Kingdom ISS Facility Services Full time

    **Support Services Supervisor** **Contract: Production** **Location: London** **Hours of work: 40** **Working Pattern: 01:30pm - 10:30pm** **Contract Type: Fixed Term Contract** **Salary: £13.90** **Job Advert: Support Services Supervisor** Are you a proactive and motivated individual looking for a leadership role within the cleaning services...

  • Support Mentor

    7 hours ago

    London, Greater London, United Kingdom Evolve Housing + Support Full time

    About the RoleWe are seeking a dedicated and compassionate Support Mentor to join our team at Evolve Housing + Support. As a Support Mentor, you will play a vital role in supporting vulnerable young people in our care, helping them to develop the skills and confidence they need to live independently.Key ResponsibilitiesProvide one-to-one support to young...

  • Support Mentor

    4 hours ago

    London, Greater London, United Kingdom Evolve Housing + Support Full time

    About the RoleWe are seeking a dedicated and compassionate Support Mentor to join our team at Evolve Housing + Support. As a Support Mentor, you will play a vital role in supporting vulnerable young people in our care, helping them to develop the skills and confidence they need to live independently.Key ResponsibilitiesProvide one-to-one support to young...

  • Support Services Supervisor

    3 months ago

    London, United Kingdom ISS Facility Services Full time

    **Contract: Production** *** **Location: London** *** **Hours of work: 40** *** **Working Pattern: 01:30pm - 10:30pm** *** **Contract Type: Fixed Term Contract** *** **Salary: £13.90 -** **£13.90** *** **Job Advert: Support Services Supervisor** *** **Are you a proactive and motivated individual looking for a leadership role within the...

  • IT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Job OverviewDesktop Support Analyst - CTC Clearance RequiredWe are seeking a skilled Support Analyst to provide technical assistance and support for our clients. The ideal candidate must possess active CTC clearance.Key Responsibilities:Provide support for O365 and Windows 10/11 applicationsUtilize laptop imaging technologies, including AutopilotPerform...

  • IT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Job OverviewDesktop Support Analyst - CTC Clearance RequiredWe are seeking a skilled Support Analyst to provide technical assistance and support for our clients. The ideal candidate must possess active CTC clearance.Key Responsibilities:Provide support for O365 and Windows 10/11 applicationsUtilize laptop imaging technologies, including AutopilotConduct...

  • IT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Job OverviewDesktop Support Analyst - CTC Clearance RequiredWe are seeking a skilled Support Analyst to assist in providing technical support for our clients. The ideal candidate must possess active CTC clearance.Key Responsibilities:Provide support for O365 and Windows 10/11 applicationsUtilize laptop imaging technologies, including AutopilotConduct...

  • IT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Job OverviewPosition: Desktop Support AnalystWe are seeking a skilled Support Analyst to provide exceptional technical assistance. The ideal candidate will possess the necessary security clearance to operate effectively in this role.Key Responsibilities:Support for O365 and Windows 10/11 applicationsExpertise in laptop imaging technologies, including...

  • IT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Job OverviewPosition: Desktop Support AnalystWe are seeking a skilled Support Analyst to fulfill a critical role within our organization. The ideal candidate will possess the necessary CTC clearance.Key Responsibilities:Provide support for O365 and Windows 10/11 applicationsUtilize laptop imaging technologies, including AutopilotConduct hardware...

  • IT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Position OverviewDesktop Support Analyst - CTC Clearance RequiredWe are seeking a skilled Support Analyst to provide essential technical assistance within our organization. The ideal candidate must possess active CTC clearance.Key Responsibilities:Provide support for O365 and Windows 10/11 applicationsUtilize laptop imaging technologies, including...

  • Hospitality Guest Services Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Bardwood Support Services Limited Full time £12

    Hourly Rate: £00 per hourShift Schedule: Flexible hours primarily from Thursday to Sunday, with potential shifts on any day of the week.Working Hours: Typically from 10am to 5pm, subject to future adjustments.Role Overview: As a Hospitality Guest Services Coordinator, you will represent the shopping center, ensuring exceptional service and hospitality that...

  • Accounting Support Specialist

    6 days ago

    London, Greater London, United Kingdom Barnes Support Services Limited1 Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented Financial Operations Coordinator to join our team at Barnes Support Services Limited. As a key member of our finance department, you will play a crucial role in supporting our financial operations and ensuring the accuracy and efficiency of our financial processes.Key...