Hub Officer

3 weeks ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our West Hubs Team (Ely & Caerau Hub)

The Hub Officer will be responsible for supporting customers using Hubs & Libraries to resolve advice enquiries, provide customer focused delivery of Hub & Library services and information provision

**About the job**
To provide a professional Advice Service, by telephone or face to face covering all aspects of Housing Benefit, Council Tax, Welfare Benefit, Welfare Reform, Money Advice, Housing Enquiries, Homeless prevention and a wide range of general Council services.

**What We Are Looking For From You**
You will have experience of working with customers, preferably on a face to face basis with a commitment to providing high quality customer service. You will have good communication and IT skills and the ability to resolve disputes.

**Additional information**

The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

Weekend and evening working will be required on a rota basis and location of work may vary.

This post is suitable for job share.
- **Application Guidance**:

- **Behavioural Competency Framework**

Additional Information:

- **Employee Charter**:

- **Recruitment of Ex-Offenders**:

- **Privacy Notice**

Job Reference: PEO02610


  • Hub Officer

    4 weeks ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Hub Teams based across the city Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library...

  • Hub Officer

    5 days ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. It is important to us that our workforce reflects the values of our organisation, to better serve our communities. **About the job** An exciting opportunity has arisen for...

  • Senior Hub Officer

    7 days ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for committed individual with excellent customer service skills to join our Housing Solutions team, based in Hubs across the city. **About the job** The Senior Hub Officer will be responsible for: Supporting customers within the Hubs to join the social housing waiting list, carrying out sign up...

  • Hub Officer

    5 days ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hubs Team based across the city Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library...


  • Cardiff, United Kingdom Public Health Wales NHS Trust Full time

    An exciting opportunity has arisen for an Administration & Resource Officer to join the Health and Sustainability Hub in Public Health Wales. The Health and Sustainability Hub champions sustainability and action on the climate and nature emergencies. This role provides an excellent opportunity for a highly organised and enthusiastic person to help deliver...

  • Senior Hub Officer

    3 weeks ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our Rhydypennau/Penylan Hub teams. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management. **About the job** Services provided include advice...


  • Cardiff, United Kingdom Webrecruit Full time

    Hub Manager, South East Wales £Part-time, 21 hours per week Fixed-term contract for 2 years Based in South East Wales as a home working role Together they're helping people change their stories. Our clients hubs are a response to the challenges of intergenerational low reading and writing skills, working with a range of partners to shape and deliver...


  • Cardiff, United Kingdom Webrecruit Full time

    Hub Manager, South East Wales £35,000 per year pro rata (0.6 FTE) / £21,000 per year Part-time, 21 hours per week Fixed-term contract for 2 years Based in South East Wales as a home working role Our client empowers people with the skills they need to succeed in life. Together they're helping people change their stories. You could join them to lead...

  • Hub Officer

    4 weeks ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Homeless Advice Officer based at the Housing Options Service. The Housing Options Service provides advice and assistance to those who are in housing need in Cardiff. **About the job** An exciting opportunity has arisen for a committed individual to work with the Housing Options Service. The key objective will be to provide support to...


  • Cardiff, United Kingdom Cardiff University Full time

    **DUTIES AND RESPONSIBILITIES** **Key Duties** - Provide detailed advice and guidance on student administrative processes and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues. - Work...


  • Cardiff, United Kingdom Public Health Wales NHS Trust Full time

    A fantastic opportunity has arisen for two experienced and proactive Project Support Officers to join the WHO CC Directorate within Public Health Wales. The post holders will be highly valued members of the ACE Support Hub providing project support and administrative duties and responsibilities. In return, we offer great benefits including hybrid and...


  • Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen in the Corporate Revenues Section of the Revenues Division, for the position of Senior Control Officer, within the Control Team. The Control Team is responsible for the day-to-day technical administration & management of the NEC (Northgate) billing system. The work of the team ensures that all the...


  • Cardiff, United Kingdom Cardiff University Full time

    This role is to provide comprehensive and professional support to the School of Geography and Planning, providing support and guidance on professional administrative support, delivering excellent customer service to staff and students. This role is eligible to be offered on a blended working basis, meaning that as well as spending time working...


  • Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Health & Wellbeing team. Our Health & Wellbeing team support customers by providing advice on a wide range health & wellbeing topics and general advice. **About the job** You will be required to develop community links...


  • Cardiff, United Kingdom Public Health Wales NHS Trust Full time

    A fantastic opportunity has arisen for two experienced and proactive Project Support Officers to join the WHO CC Directorate within Public Health Wales. The post holders will be highly valued members of the ACE Support Hub providing project support and administrative duties and responsibilities. In return, we offer great benefits including hybrid and...

  • Admin Assistant

    4 weeks ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Hub / Library Teams across Cardiff. Our team supports customers who make use of our Hubs & Libraries, aiming to resolve Library based enquiries. **What We Are Looking For From You** To provide a...


  • Cardiff, United Kingdom Techniquest Full time

    **Full Time**: 35 hours per week Techniquest is a leading Science Discovery Centre with a world-wide reputation for excellence and innovation. We have transformed Techniquest into a contemporary hub for audiences of all ages to engage with STEAM (science, technology, engineering, arts and maths). You will be responsible for supporting the Business Services...


  • Cardiff, United Kingdom Techniquest Full time

    **Full Time**:35 hours per week Techniquest is a leading Science Discovery Centre with a world-wide reputation for excellence and innovation. We have transformed Techniquest into a contemporary hub for audiences of all ages to engage with STEAM (science, technology, engineering, arts and maths). You will be responsible for delivery of the Techniquest...


  • Cardiff, United Kingdom Victim Support Full time

    Do you have a passion for creating strong digital content, especially for social media channels? Are you looking for a role in a charity that makes a difference? If so, we'd love to hear from you. We're looking for a full-time Digital Engagement Officer to maintain and develop Victim Support’s social media channels and websites. The post will be...

  • Corporate Trainee

    4 weeks ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Council delivers over 700 different services to our citizens, visitors, and businesses across the City. As a local government organisation, our customers depend on us to deliver our essential services and, whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to the...